Client Service/ Vendor Manager
Job Description
Title: Client Service/ Vendor Manager
Company Name: Citi Tech
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Bachelor of Business Administration (BBA) in Marketing will get preference.
∎ Very good communication skills and research ability in English with excellent spelling, grammar, pronunciation and analytical ability. North American accent is preferred
∎ American International University Bangladesh,North South University,East West University,University of Dhaka students will get preference
∎ Skills Required: Communication skill, Vendor management
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Business Analyst, Business Development, Customer Service
∎ The applicants should have experience in the following business area(s):
BPO/ Data Entry Firm, Call Center
Job Responsibilities:
∎ Knowing, understanding and performing all operational and administrative activities of different teams including Business Development, Client Coordination and Vendor Management
∎ Send accurate and quality sales proposals to client for further business development
∎ Analyze results sent by the field force Check for service fulfillment and see whether client instructions and quality standards are met
∎ Generate accurate invoice to the client, based on services provided for revenue generation
∎ Responsible for management of day-to-day service delivery within the team in a multi-client, multi-shore environment
∎ Work with company resources to ensure day-to-day service is effectively meeting client needs and value is being recognized by client
∎ Monitor daily workflow of client team, review data for trending, recommend improvements, and proactively identifying potential issues
∎ Develop, provide & analyze reports to clients and delivery team as required
∎ Take notes, prepare call summaries/meeting minutes and record in approved documentation format.
Additional Requirements:
∎ Age 22 to 40 years
∎ Only males are allowed to apply
∎ Experience in BPO industry will be highly preferred.
Salary:
∎ Attractive Salary Package (Negotiable)
Compensation & Other Benefits:
∎ Over time allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Half Yearly
∎ Festival Bonus: 1
Application Deadline: February 24, 2020
Company Information:
∎ Citi Tech
Category: IT/Telecommunication
