Client Relations Executive

Job Description

Title: Client Relations Executive

Company Name: Kemistry

Vacancy: --

Age: Na

Job Location: Dhaka (Banani)

Salary: Tk. 15000 - 18000 (Monthly)

Experience: --

Published: 2026-07-01

Application Deadline: 2026-07-05

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Your responsibilities include, but are not limited to, the following:

A. Client Relations

• Check, manage, and maintain client bookings, appointments, and schedules.

• Contact clients to confirm appointments, provide updates, and communicate any scheduling changes.

• Handle client enquiries professionally via phone calls, WhatsApp, email, and other communication channels.

• Welcome and assist clients during their visits, ensuring a positive and professional experience.

• Address client concerns courteously and escalate matters to management when appropriate.

B. Communication & Client Reports

• Prepare personalised client reports in accordance with Kemistry's quality and branding standards.

• Review reports for accuracy before distribution.

• Send reports, follow-up emails, and other necessary communications to clients in a timely manner.

• Maintain confidentiality of all client information and documentation.

C. Social Media Communication

• Monitor and respond professionally to messages, enquiries, and comments received through Kemistry's social media platforms.

• Ensure timely responses while maintaining Kemistry's brand voice and customer service standards.

• Escalate enquiries requiring management approval when necessary.

D. Sales & Administrative Support

• Maintain accurate daily sales records and transaction logs.

• Assist with administrative duties related to daily operations.

• Organise client files, digital records, and company documentation.

• Support the coordination of appointments, meetings, and operational schedules.

• Assist with other administrative and operational duties assigned by management that are reasonably related to your role.
  

E. Business Development & Strategic Support

• Assist with business planning and company growth initiatives.

• Support brand expansion projects and strategic marketing planning.

• Conduct research and prepare information to assist management in business decision-making.

• Coordinate tasks related to new services, partnerships, and operational improvements.