Job Description

Title: Front Desk cum Call Center Executive

Company Name: Bio Plastic Surgery Clinic

Vacancy: 3

Age: 20 to 35 years

Job Location: Dhaka (Banani)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Multinational Companies, Hospital, Clinic

Published: 2026-06-29

Application Deadline: 2026-07-29

Education:

• Bachelor of Business Administration (BBA)
• Bachelor of Commerce (BCom)
• Bachelor/Honors

Requirements:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Multinational Companies, Hospital, Clinic

Skills Required: Appointment Scheduling,CRM Software,Customer Service,Data Entry (English),Google workspace,Hospitality Management,Microsoft Office,Patient Care Management,Telemarketing,Time Management

Additional Requirements:

• Age 20 to 35 years
• Only Female

We are looking for someone who is professional, well-groomed, empathetic, and passionate about delivering outstanding patient experiences. The successful candidate should combine the warmth and service excellence of a luxury hotel receptionist with the efficiency of a high-performing medical call center executive, ensuring every patient receives a seamless, personalized, and premium healthcare journey from their first inquiry through post-treatment follow-up.

Responsibilities & Context:

About Us

Bio Plastic Surgery Clinic is a premium Korean franchise specializing in Plastic Surgery, Dental, Laser, and Aesthetic Medicine. We are committed to delivering international-standard healthcare with exceptional patient experiences inspired by luxury hospitality.

We are looking for energetic, customer-focused, and well-presented professionals to join our Front Desk & Call Center team. The ideal candidate should possess excellent communication skills, a professional appearance, and a passion for delivering outstanding customer service.

Educational Requirements

·       Bachelor's degree (Honours) in any discipline from a recognized university.

·       Degrees in Hospitality Management, Hotel Management, Business Administration, Marketing, Public Relations, English, or related fields will be given preference.

·       Experience in any of the following industries will receive preference:

o   Plastic Surgery Clinic

o   Aesthetic Clinic

o   Dental Clinic

o   Hospital

o   Diagnostic Centre

o   Luxury Hotel

o   Hospitality

o   Premium Customer Service

o   Aviation

o   Call Center

Additional Requirements

·       Age: 20–35 years

·       Excellent grooming and professional presentation.

·       Strong interpersonal and customer service skills.

·       Excellent communication skills in both Bangla and English (spoken and written).

·       Confident telephone etiquette and professional voice communication.

·       Advanced knowledge of Microsoft Word, Excel, Outlook, and Google Workspace.

·       Ability to handle multiple patients simultaneously while maintaining service quality.

·       Strong organizational and time management skills.

·       Positive attitude with excellent problem-solving abilities.

·       Ability to work under pressure while maintaining professionalism.

·       Willingness to work on rotational shifts, weekends, and public holidays when required.

Key Responsibilities

Front Desk Operations

·       Welcome patients warmly and provide a five-star hospitality experience.

·       Register new patients and update existing patient information.

·       Manage appointment scheduling, rescheduling, and cancellations.

·       Coordinate patient flow to minimize waiting time.

·       Assist VIP and international patients throughout their clinic journey.

·       Ensure reception and waiting areas remain clean, organized, and welcoming.

·       Coordinate with doctors, nurses, counselors, and other departments for smooth patient operations.

Call Center Operations

·       Answer incoming phone calls professionally and courteously.

·       Respond to inquiries received through WhatsApp, Facebook, Instagram, email, and website chat.

·       Schedule consultations and treatment appointments.

·       Conduct follow-up calls with prospective and existing patients.

·       Confirm appointments and reduce no-show rates.

·       Record and maintain accurate CRM and patient database information.

·       Escalate complex inquiries to the appropriate department.

Call Center Operations

·       Answer incoming phone calls professionally and courteously.

·       Respond to inquiries received through WhatsApp, Facebook, Instagram, email, and website chat.

·       Schedule consultations and treatment appointments.

·       Conduct follow-up calls with prospective and existing patients.

·       Confirm appointments and reduce no-show rates.

·       Record and maintain accurate CRM and patient database information.

·       Escalate complex inquiries to the appropriate department.

Administrative Responsibilities

·       Prepare daily appointment reports.

·       Maintain accurate patient records.

·       Support billing and payment coordination when required.

·       Assist with daily operational reports.

·       Maintain documentation according to clinic SOPs.

Job Other Benifits:

• Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

·       Competitive Salary

·       Performance Incentives

·       Festival Bonuses

·       Professional Training & Career Development

·       International Standard Working Environment

·       Opportunities to Grow Within a Premium Korean Healthcare Brand

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre