Sr Executive / Assistant Manager – Customer Services

Job Description

Title: Sr Executive / Assistant Manager – Customer Services

Company Name: KDS Accessories

Vacancy: 1

Age: At least 30 years

Job Location: Dhaka

Salary: --

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Garments Accessories

​Masters / MBA in Business Studies

• 3 to 5 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Age At least 30 years

Essential Qualifications:

• Candidates having 3-5 years practical working experience in a customer service role in the Garments Accessories company will be given priority.

• Ability to work independently and the capacity to lead other team members

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities.

• Proficiency in Microsoft Office Suite.

• ​Fluent in Bengali and English (both written and spoken).

​Behavioral Competencies:

• ​Strong team player with proactive interpersonal skills.

• ​Open-minded approach towards learning new skills and sharpening existing skill sets.

• ​Result-oriented with a strong desire for success.

KDS Accessories Ltd. started its journey in 1993 to become one of the largest trims and packaging manufacturer of Bangladesh. Today KDS Accessories is one of the global contenders in this field while manufacturing many types of products and solutions to support the robust apparel manufacturing sector of the country. We have already earned the privilege to work with many global brands such as Nike, Levis, Marks & Spencer, Gap, Tesco, Target, Zara, Walmart, Next, H&M, George, Decathlon, etc.

KDS Accessories Ltd. is one of the Strategic Business Units (SBU) of KDS Group, which is one of the largest business conglomerates of Bangladesh with a robust portfolio to include Apparel, Textiles, Logistics, Shipping & Freight Forwarding, Steel, Steel Accessories, Investment Management, Shares and securities trading, ICT, Banking, Insurance and Trims & Packaging. KDS Group currently employs 25,000+ employees globally, including many expat specialists.

KDS Accessories Ltd. is proud to offer a very progressive working environment for its employees. We promote a performance based culture where all employees are encouraged to demonstrate excellence in their own fields of expertise. We welcome likeminded candidates, who take pride in their abilities, to apply for our vacancies.

Responsibilities include but are not limited to;

• ​Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.

• ​Process orders accurately and efficiently.

• ​Provide information about our product range and services.

• ​Resolve customer issues and complaints effectively and empathetically.

• ​Maintain accurate customer records.

• ​Collaborate with sales and production teams to ensure customer satisfaction.