Asst.Manager/Manager (Call Center)

Job Description

Title: Asst.Manager/Manager (Call Center)

Company Name: MMSHOPPINGCOMPLEXPVT

Vacancy: 10

Age: At least 22 years

Job Location: Dhaka (Dhanmondi 27)

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Real Estate, Call Center, Developer, Real Estate Startup

Published: 2026-06-28

Application Deadline: 2026-07-08

Education:

• Bachelor of Business Administration (BBA) in Marketing

Requirements:

• At least 1 year
• The applicants should have experience in the following business area(s): Real Estate, Call Center, Developer, Real Estate Startup

Skills Required: Call Centre Management,Call Centre Training,Cold Calling,Expertise on Customer Relationship Management (CRM) handling.,Outbound and Inbound Calls,Outbound calls,Real Estate Customer Service

Additional Requirements:

• Age At least 22 years

Responsibilities & Context:

• Manage a high volume of inbound and outbound calls in a professional and timely manner.

• Explain project features, investment opportunities, and company offerings clearly and accurately over the phone

• Follow predefined scripts and protocols to address diverse customer queries effectively.

• Identify customer needs, provide appropriate solutions, and escalate complex issues to the appropriate department.

• Upsell the company’s products and services when relevant to increase revenue.

• Maintain accurate records of customer interactions, inquiries, and resolutions using CRM systems.

• Foster customer relationships by demonstrating empathy, professionalism, and a commitment to service excellence.

• Stay updated on product information and services to effectively address client concerns.

• Participate in training programs to improve product knowledge, communication skills, and overall performance.

• Achieve and exceed personal/team KPIs and quality benchmarks

Job Other Benifits:

• Mobile bill,Performance bonus
• Festival Bonus: 2

• Dynamic Work Environment.

• Free Snacks Facility.

• Performance Based increament & Promotion Policy.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre