Title: Catering Sales Manager
Company Name: Sheraton Dhaka
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
∎ Bachelor of Commerce (BCom)
∎ Skills Required: Consumer Behavior Understanding, Fluent in written and spoken Bengali-English., Leadership and Good Communication skill., Time Management skills
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s): Catering Sales, sales and marketing
∎ The applicants should have experience in the following business area(s): Hotel
∎ Identifies qualifies and solicits new catering businesses to achieve personal and hotel revenue goals.
∎ Proactively solicits affiliate business associated with citywide events
∎ Understands the overall market - competitors' strengths and weaknesses, economic trends, supply, and demand, etc., and knows how to sell against them.
∎ Maximizes revenue by up-selling packages and creative food and beverage offerings.
∎ Identifies and implements process improvements and best practices.
∎ Gains understanding of the hotel's primary target customer and service expectations.
∎ Ensures successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and the business.
∎ Manages the sales efforts for the hotel related to the local social catering business.
∎ Responds to incoming catering opportunities for the hotel.
∎ Closes the best opportunities for the hotel based on market conditions and hotel needs.
∎ Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
∎ Designs develop and sell creative catered events.
∎ Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.
∎ Identifies and assists with selling, implementing, and following-through on catering promotions.
∎ Promotes accountability to drive superior business results.
∎ Executes Sales strategies and business processes.
∎ Executes and supports Customer Service Standards and hotel's Brand Standards.
∎ Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
∎ Participates in and practice daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day).
∎ Works collaboratively with property Sales and Marketing colleagues and Above Property Sales, as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative.
∎ Develops a close working relationship with operations to ensure execution of strategies at the hotel level.
∎ Works with the management team to create and implement a catering sales plan addressing revenue, customers, and market.
∎ Works with the property's Food and Beverage team to develop menus that drive sales.
∎ Interacts effectively with vendors, competitors, local community, catering associations, and other hotel departments (including Sales, Kitchen, and Events) in order to ensure guest satisfaction.
∎ Ensures that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service.
∎ Serves the customer by understanding their business, business issues, and concerns, to offer better business solution both prior to, and during the program/event.
∎ Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
∎ Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott International.
∎ Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
∎ Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
∎ Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
∎ Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
∎ Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
∎ Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
∎ Talent Management - Provides support and feedback to help individuals develop and strengthen the skills and abilities needed to accomplish work objectives.
∎ Devising Sales Strategies and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.
∎ Age at least 30 years
∎ Experienced in Catering Sales in any 5* standard hotel will be an added advantage.
Compensation & Other Benefits:
∎ Mobile bill, Insurance, Gratuity, Medical allowance, Provident fund
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Eligible for appropriate Service Charge
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 May 2022
∎ 12 May 2022
∎ Sheraton Dhaka
∎ Address : 44 Kemal Ataturk Avenue, Banani, Dhaka 1213
∎ Web : https://www.marriott.com/hotels/travel/dacsi-shera
∎ Business : A worldwide chain Five Star Hotel operated under Marriott International Inc.
Category: Hospitality/ Travel/ Tourism
: Candidate should have relevant working experience in Five Star Hotel