Call Centre/Customer Service Executive
Job Description
Title: Call Centre/Customer Service Executive
Company Name: ADSEC Solutions BD Ltd
Vacancy: 3
Age: 24 to 30 years
Job Location: Dhaka (Mohammadpur)
Salary: Negotiable
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Training Institutes, Immigration and Education Consultancy Service, Immigration/Visa Processing
Published: 2026-05-02
Application Deadline: 2026-05-30
Education:
- Bachelor/Honors
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Training Institutes, Immigration and Education Consultancy Service, Immigration/Visa Processing
Skills Required: Call Center Operation,Customer Care,Customer Relationship,Customer Service,Customer Support through Phone
Additional Requirements:
- Age 24 to 30 years
- Only Female
Responsibilities & Context:
Handle inbound and outbound calls related to Japanese visa processing, Interview, and language course inquiries
Provide accurate and clear information about company products and services
Resolve students queries, complaints, and issues politely
Respond to client inquiries regarding Japanese visa categories
Maintain call logs, update customer information, and prepare reports
Build positive relationships with students through polite and active communication
Cooperate with the team and follow supervisor instructions
Maintain confidentiality of students data and company information
Maintain proper records of students interactions in CRM/Excel
Provide step-by-step guidance on documentation, application procedures, and timelines
Coordinate with the internal visa processing team for application updates
Assist in enrollment processes for Japanese language courses
Communicate class schedules, updates, and announcements to students
Closely work with the consultancy team to ensure smooth and accurate visa processing operations
Coordinate daily with visa consultants to track application progress and updates
Coordinate with language instructors and consultancy team for class scheduling and student updates
Job Other Benifits:
- T/A,Tour allowance,Credit card
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Evening Snacks
Incentives
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
