Call Centre Executive

Job Description

Title: Call Centre Executive

Company Name: The Shotota Electronics

Vacancy: --

Age: 22 to 30 years

Job Location: Dhaka (Tejgaon Industrial Area)

Salary: Tk. 12000 - 20000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances, Call Center

• Diploma in Refrigeration and air Conditioning
• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances, Call Center

• Age 22 to 30 years
• Only Female

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately by taking the extra mile
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Recommend improvements for systems and processes to boost organizational efficiency

• Mobile bill,Performance bonus,Tour allowance
• Festival Bonus: 2