Call centre executive & Online service promoter (Female)

Job Description

Title: Call centre executive & Online service promoter (Female)

Company Name: Oro Dental Aid

Vacancy: 2

Age: 18 to 35 years

Job Location: Dhaka (Basundhara RA, Dhanmondi, Mirpur)

Salary: Tk. 15500 - 17000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Telecommunication, Hospital, Call Center, Beauty Parlor/Saloon/Spa
• Freshers are also encouraged to apply.

• Higher Secondary
• Bachelor/Honors
• Masters

Certificate Course on Customer data Management

• 1 to 2 years
• The applicants should have experience in the following business area(s): Telecommunication, Hospital, Call Center, Beauty Parlor/Saloon/Spa
• Freshers are also encouraged to apply.

• Age 18 to 35 years
• Only Female

Additional Requirements for Call Centre Executive

• We also appreciate extracurricular activities/skills.

• Voice Quality: Should have a neutral and appropriate accent, clear voice, and pleasant tone

• Good Listening Skills: Must be a good listener to understand others' tones quite quickly

• Communication Skills: Oral fluency in Bangla and English, a confident tone, and correct and well-structured conversation skills are required

• Personality: Have to be smart, presentable, Elegant, energetic, self-motivated and ambitious

• Broad-Minded and Well-Mannered

• Technical Competencies: Basic computer skills, technical know-how with MS Office Packages, and good typing speed.

Oro Dental Aid Foundation is a technologically driven Dental Chain organization committed to delivering stellar dental care while creating a second-to-none patient-experience. 

Our team enjoys lovely facilities, great benefits, and a dynamic environment. We absolutely love what we do and have a great time doing it!

Call Centre Executive Responsibilities include:🔴🔴🔴

• Answer incoming calls from patients and provide assistance with scheduling appointments, inquiries, and general information.

◦ provide the caller with a fully present, empathetic, & productive experience

◦ develop the practice-patient relationship, even from the very first phone call.

◦ guide phone calls to the appropriate department &/or team member

• Respond to patient inquiries via Messager , Whatsapp email, chat, or social media platforms in a professional and timely manner.

• Assist with outbound calls to patients for appointment reminders, follow-up care, and patient satisfaction surveys.

• Collaborate with clinic staff to address patient concerns, resolve issues, and escalate complex inquiries as needed.

• Maintain accurate and detailed records of patient interactions and follow-up actions in the Dental clinic's database. . Resolution of any issue regarding dental services gets easier with a call center by side. The problem solving expertise of agents brings favorable outcomes

• Participate in training sessions to develop communication, problem-solving, and customer service skills.Dental call center agents are trained to be Patients centric.

• Support other administrative tasks and projects as assigned by the supervisor.

Online promotion officer 🌐

• Must be able to speak standard Bengali fluently and beautifully.

• Must be Good looking, elegant and smart.

• Have to maintain Facebook page, WhatsApp Business.

Working Time: Working Time will be 8 -hours. 10 AM -6 PM , 6 days a week With 1 hour break time.⏰

Oro Dental Aid Foundation recruitment process:🔎

Firstly, we select a short list from all of our job candidates for respective post via BD Jobs software.

Secondly, for the convenience of the candidates whose residences are outside Dhaka or away from job place , we will first conduct an online interview through a video conference.

Thirdly, if selected in this interview, we will be interviewed physically or directly. Final appointment if successful in the interview.

Note,

And if not selected in online interview, we don't call for direct interview. It saves candidates both time and travel expenses.

The online interview will be through video conference. Through Whatsapp or Zoom video call.

We will let you know if you have been shortlisted on the email provided in your CV. Our next contact with you will be through Whatsapp so an active Whatsapp account is required.

In addition to applying through bdjobs, we also encourage sending CVs via email.

• Tour allowance,Medical allowance,Performance bonus,Over time allowance
• Salary Review: Yearly
• Festival Bonus: 2

Dental Health Allowance