Call Center Representative (Female)
Job Description
Title: Call Center Representative (Female)
Company Name: TQIU INTERNATIONAL (BD) LTD.
Vacancy: 2
Age: 22 to 30 years
Job Location: Dhaka (Uttara Sector 3)
Salary: Negotiable
Experience:
- 1 to 4 years
- The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances
- Freshers are also encouraged to apply.
Published: 2025-06-16
Application Deadline: 2025-07-16
Education:
- Bachelor of Business Administration (BBA) in Marketing
Requirements:
- 1 to 4 years
- The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances
- Freshers are also encouraged to apply.
Skills Required: Multiple customer order follow up
Additional Requirements:
- Age 22 to 30 years
- Only Female
Responsibilities & Context:
Job Context:
TQIU INTERNATIONAL (BD) LTD. is seeking a motivated and service-oriented Call Center Representative to ensure an outstanding customer experience at every interaction. This role demands a detail-oriented, empathetic individual who is passionate about building lasting customer relationships and exceeding service expectations. Freshers with a strong customer-centric mindset are welcome to apply.
Job Responsibilities:
Provide timely, accurate, and professional responses to customer inquiries via phone, email, and chats.
Resolve customer complaints, issues, and concerns with patience and empathy.
Maintain detailed records of customer interactions, transactions, feedback, and actions taken.
Collaborate cross-functionally with internal teams (Sales, Technical, Operations) to address customer needs effectively.
Suggest process improvements and service enhancements to ensure customer satisfaction.
Meet service level agreements (SLAs) and maintain high performance in response time and resolution rate.
Ensure adherence to company policies, procedures, and customer service standards.
Collect customer feedback and share insights with management to enhance service delivery.
Proactively identify opportunities for upselling or cross-selling products and services where appropriate.
Job Other Benifits:
- Performance bonus,Mobile bill
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 9.38% |
| Jagannath University | 3.13% |
| Tongi Govt. College | 3.13% |
| University of Dhaka | 2.50% |
| Jahangirnagar University | 2.50% |
| Uttara University | 2.50% |
| East West University | 1.88% |
| Northern University Bangladesh | 1.88% |
| Dhaka City College | 1.88% |
| Govt. Titumir College | 1.88% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 91.88% |
| 31-35 | 6.25% |
| 36-40 | 0.63% |
| 40+ | 0.63% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 56.88% |
| 20K-30K | 34.38% |
| 30K-40K | 5.00% |
| 40K-50K | 1.25% |
| 50K+ | 2.50% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 29.38% |
| 0.1 - 1 years | 10.63% |
| 1.1 - 3 years | 34.38% |
| 3.1 - 5 years | 13.75% |
| 5+ years | 11.88% |
