Call Center Representative (Female)

Job Description

Title: Call Center Representative (Female)

Company Name: TQIU INTERNATIONAL (BD) LTD.

Vacancy: 2

Age: 22 to 30 years

Job Location: Dhaka (Uttara Sector 3)

Salary: Negotiable

Experience:

• 1 to 4 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA) in Marketing

• 1 to 4 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances
• Freshers are also encouraged to apply.

• Age 22 to 30 years
• Only Female

Job Context:

TQIU INTERNATIONAL (BD) LTD. is seeking a motivated and service-oriented Call Center Representative to ensure an outstanding customer experience at every interaction. This role demands a detail-oriented, empathetic individual who is passionate about building lasting customer relationships and exceeding service expectations. Freshers with a strong customer-centric mindset are welcome to apply.

Job Responsibilities:

• Provide timely, accurate, and professional responses to customer inquiries via phone, email, and chats.

• Resolve customer complaints, issues, and concerns with patience and empathy.

• Maintain detailed records of customer interactions, transactions, feedback, and actions taken.

• Collaborate cross-functionally with internal teams (Sales, Technical, Operations) to address customer needs effectively.

• Suggest process improvements and service enhancements to ensure customer satisfaction.

• Meet service level agreements (SLAs) and maintain high performance in response time and resolution rate.

• Ensure adherence to company policies, procedures, and customer service standards.

• Collect customer feedback and share insights with management to enhance service delivery.

• Proactively identify opportunities for upselling or cross-selling products and services where appropriate.

• Performance bonus,Mobile bill