Job Description
Title: Call Center Executive
Company Name: Isbah IT
Vacancy: Not specific
Job Location: Dhaka (Doyagonj, Gulistan, Jatrabari, Old Dhaka, Sutrapur, Wari)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, Diploma in Computer, HSC
Experience Requirements:
∎ At most 1 year(s)
∎ Freshers are also encouraged to apply.
Job Context:
∎ Job Summary:
∎ Join our dynamic software development team as a Call Center Executive, where you will play a pivotal role in ensuring exceptional customer support for our cutting-edge software solutions. As a liaison between our clients and our development team, you will be responsible for addressing inquiries, providing technical assistance, and maintaining customer satisfaction. If you are a tech-savvy individual with strong communication skills, problem-solving abilities, and a passion for customer service, we invite you to apply.
Job Responsibilities:
∎ Handle inbound customer inquiries related to software products, installations, and technical issues.
∎ Provide clear and concise explanations of software functionalities and features to customers.
∎ Assist customers with troubleshooting, resolving technical problems, and guiding them through step-by-step solutions.
∎ Collaborate closely with the software development team to escalate and resolve complex technical issues.
∎ Document customer interactions, issues, and resolutions accurately in the CRM system.
∎ Conduct follow-up calls to ensure customer satisfaction and gather feedback on software performance.
∎ Stay updated on the latest software releases, updates, and technical documentation.
∎ Work collaboratively with cross-functional teams to address customer needs and improve overall product support.
∎ Meet or exceed individual and team performance metrics, including response time and customer satisfaction scores.
∎ Participate in ongoing training programs to enhance technical knowledge and customer service skills.
Additional Requirements:
∎ Age 18 to 25 years
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Commission Base Salary With Performance Bonus.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Jan 2024
Company Information:
∎ 27 Dec 2023
∎ Isbah IT
∎ Address : 78/3 Swamibag Road,(Mosque's Market), 1st, 2nd & 3rd Floor, Jatrabari, Gandaria, Dayagonj Mor, Dhaka-1100
∎ Web : https://isbahit.com/
Category: IT/Telecommunication
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