Call Center Executive (Female Only) - (Real Estate/Housing Project)

Job Description

Title: Call Center Executive (Female Only) - (Real Estate/Housing Project)

Company Name: Citymead Realestate and Development Ltd.

Vacancy: 5

Age: Na

Job Location: Dhaka (Baridhara)

Salary: --

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Banks, Real Estate, Call Center

• Bachelor/Honors
• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• Minimum [Bachelor`s Degree/BBA/MBA] from a recognized educational institution (Preferably “A Level” Background).

• 3 to 5 years
• The applicants should have experience in the following business area(s): Banks, Real Estate, Call Center

• Only Female

• Gender: Female only (as per project-specific requirements for this role).

• Experience: 3 to 5 years of experience in a call center, customer service, or telemarketing role is preferred, ideally within the real estate, banking, or sales industry.

• Communication Skills: Exceptional verbal communication skills in English & Bengali with a clear and pleasant speaking voice.

• Technical Proficiency: Must be proficient in MS Office (Word, Excel) and have experience using a CRM (Customer Relationship Management) system.

• Personal Attributes: Highly organized, patient, empathetic, and possessing a strong focus on achieving sales and customer satisfaction targets.

We are a rapidly expanding real estate and housing project developer seeking motivated and articulate Female Call Center Executive to join our dedicated sales and customer relations team. This role is crucial for managing client inquiries, providing detailed project information, and ensuring a high-quality customer experience from the initial point of contact.

• Industry: Real Estate/Housing Development

Key Responsibilities

• Client Communication: Handle a high volume of inbound and outbound calls related to our current and upcoming housing projects.

• Information Management: Provide accurate and comprehensive details on project features, pricing, payment plans, and location benefits.

• Lead Qualification: Qualify potential sales leads and effectively schedule appointments for the sales team and site visits for prospective buyers.

• Data Entry & CRM: Accurately log all customer interactions, inquiries, and follow-up activities into the company`s CRM system.

• Customer Support: Address and resolve customer questions and concerns professionally and efficiently, escalating issues when necessary.

• Shift: Day and Night Shifts (Roster Basis)

Job Duration and allocations

• Willing to work at Day shift (8:00 AM - 8:00 PM) & Night shift (8:00 PM - 8:00 AM)

• Night Shift only from home.

Salary:

• Highly competitive and negotiable, commensurate with experience and qualifications.

Benefits:

• Two Festival Bonuses

• Incentive as per company policy

• Mobile Allowance

• Performance-based Increments