Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Al Hurmat

Vacancy: --

Age: 20 to 32 years

Job Location: Dhaka (Mirpur 10)

Salary: Negotiable

Experience:

• 1 to 2 years

Bachelor in any Discipline

• 1 to 2 years

• Age 20 to 32 years

Basic knowledge of Facebook page handling, Messenger, WhatsApp & eCommerce activities

Must be smart, honest, responsible, and customer friendly

Computer and typing skills are preferred

Previous experience in customer service/call center will get preference.

Friendly working environment

Opportunity to work with a growing Islamic fashion brand

Performance bonus and career growth opportunity

Al Hurmat is looking for a smart, polite, and customer-focused Call Center Executive to manage customer communication and support for our Islamic fashion products. The candidate should be able to handle customer inquiries professionally through phone calls, Facebook page, WhatsApp, and other online platforms.

• Receive and manage customer calls, messages, and online inquiries

• Provide accurate information about products, prices, sizes, and delivery process

• Confirm customer orders and maintain order records

• Solve customer complaints and provide proper support politely

• Coordinate with delivery and sales team for smooth order processing

• Follow up with customers regarding pending orders or issues

• Maintain customer satisfaction and professional communication

• Update customer information and daily reports regularly

• Support promotional campaigns and customer engagement activities

• Performance bonus
• Festival Bonus: 2

Salary- based on experience