Call Center Agent
Job Description
Title: Call Center Agent
Company Name: Synesis IT
Vacancy: 08
Age: Na
Job Location: Dhaka (Kawran Bazar)
Salary: Tk. 15000 (Monthly)
Experience:
- At least 1 year
- The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center
- Freshers are also encouraged to apply.
Published: 1-01-01
Application Deadline: 2026-10-28
Education:
- Bachelor/Honors
Requirements:
- At least 1 year
- The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center
- Freshers are also encouraged to apply.
Skills Required: Fluent in English, Interpersonal skill, Strong Written and Verbal Communication Skills, Time Management
Additional Requirements:
Responsibilities & Context:
Handle inbound and outbound calls professionally and efficiently.
Communicate fluently and confidently in English with customers.
Respond to customer inquiries, provide accurate information, and resolve issues within the defined service standards.
Listen actively to understand customer needs and deliver appropriate solutions.
Manage customer complaints professionally and escalate complex issues to the appropriate team.
Maintain accurate customer records, call logs, and case details in the CRM or designated system.
Follow approved scripts, standard operating procedures (SOPs), and quality guidelines.
Meet performance targets, including call quality, customer satisfaction, Average Handling Time (AHT), and service level.
Maintain customer confidentiality and comply with organizational policies.
Demonstrate empathy, patience, professionalism, and a customer-first attitude.
Participate in training, coaching, and performance review sessions.
Job Other Benifits:
Employment Status: Contractual
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category:
