Branch Service Ambassador
Job Description
Title: Branch Service Ambassador
Company Name: A Reputed Private Commercial Bank
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Job Responsibilities:
∎ Acknowledge the customer’s presence immediately
∎ Proactively greet customers
∎ Listen carefully and pay attention to their requirements
∎ Help customer to generate Token (as available) & ensure management
∎ Direct the customers to the respecting service desk /counter
∎ Offer customers a seat & share awareness
∎ Sport a hearty smile and a bright, confident, and friendly attitude
∎ Keep a natural eye contact.
∎ Body language should be frank, warm, and welcoming but serious at the same time in order to make customers feel that they are treated with hospitality and due seriousness.
∎ Encourage customers to use the Bank’s automated facilities e.g. ATM, RATM, CDM, SMS Banking, Call Center, IVR/SIVR, Citytouch, etc.
∎ Help customers fill out forms when they seem lost or confused
∎ Help the customer to activate the Card & Card Cheque
∎ Walk around the premises at regular intervals to see if someone needs attention or crowding without any purpose.
∎ Co-operate with customers in explaining the requirements of some applications and common queries.
∎ Serve customers swiftly, so that the next customer does not need to wait unnecessarily
∎ Involve customers to provide SQ survey feedback
Additional Requirements:
∎ Age at most 30 years
∎ Both males and females are allowed to apply
∎ Smart, polite, and energetic
∎ Clear voice, without local dialect
∎ Well-groomed, pleasant, and friendly personality.
∎ Proactive and good at maintaining contacts and networking.
∎ Matured, composed, and patient.
∎ Team player and self-motivated
Salary: Tk. 20000 (Monthly)
Compensation & Other Benefits:
∎ Weekly 2 holidays, Gratuity
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 26 Jan 2024
Company Information:
∎ 27 Dec 2023
∎ A Reputed Private Commercial Bank
∎ Address : Gulshan Grace, 8 South Gulshan Avenue, Level-5, 2nd Building, Gulshan-1, Dhaka.
Category: Bank/Non-Bank Fin. Institution
: Excelleant communication & inpersonal skills Quick learning abilityVery good Computer skills.Effective listening skills.Problem-solving skills.
