Branch Manager

Job Description

Title: Branch Manager

Company Name: Bio-Xin Cosmeceuticals

Vacancy: --

Location: Barishal

Salary: Negotiable

Experience:
∎ At least 5 years

Published: 3 Dec 2024

Education:
∎ Bachelor's or Master's degree in Business Administration. A combined degree. in Business Administration and Biological Sciences, such as Pharmaceutical Sciences, will be given preference.

Requirements:

Additional Requirements:
∎ Minimum of 5 years of experience in a managerial role, preferably within the skincare, beauty, or wellness industry.
∎ Skills: Strong leadership, sales management, and customer service skills.
∎ Knowledge: Understanding of inventory management, financial accounting, and regulatory compliance.
∎ Communication: Excellent verbal and written communication skills.
∎ Proactive: Ability to work independently, take initiative, and drive results.
∎ Experience:
∎ Minimum of 5 years of experience in a managerial role, preferably within the skincare, beauty, or wellness industry.
∎ Skills: Strong leadership, sales management, and customer service skills.
∎ Knowledge: Understanding of inventory management, financial accounting, and regulatory compliance.
∎ Communication: Excellent verbal and written communication skills.
∎ Proactive: Ability to work independently, take initiative, and drive results.

Responsibilities & Context:
∎ Ensure a seamless and exceptional customer journey from entry to post-purchase follow-up.
∎ Address customer inquiries and resolve issues promptly to maintain high levels of satisfaction.
∎ Implement strategies to enhance the overall customer experience and satisfaction.
∎ Develop and execute soles strategies to achieve branch sales targets for products and services.
∎ Monitor sales performance and implement corrective actions as needed.
∎ Analyze sales data and market trends to identify opportunities for growth.
∎ Lead, mentor, and motivate the branch team to achieve their individual and collective goals.
∎ Conduct regular performance reviews and provide ongoing training and development opportunities.
∎ Foster a positive and productive work environment.
∎ Manage inventory levels to ensure product availability while minimizing overstock.
∎ Conduct regular stock audits and maintain accurate inventory records.
∎ Coordinate with the supply chain department for timely replenishment of stock.
∎ Oversee the branch's financial transactions, including sales, expenses, and budgets.
∎ Ensure accurate and timely reporting of financial data.
∎ Implement financial controls to safeguard branch assets.
∎ Ensure compliance with all relevant regulatory requirements and company policies.
∎ Maintain up-to-date knowledge of industry regulations and standards.
∎ Implement and enforce compliance protocols within the branch.
∎ Acquire and maintain an in-depth understanding of Bio-Xin Cosmeceuticals product and service offerings.
∎ Effectively communicate the value proposition of our products and services to customers.
∎ Stay updated on the latest advancements in aesthetic treatments, skincare products, beauty supplements, and wellness products.
∎ Customer Satisfaction Score (CSAT): Maintain a CSAT score of 90% or higher.
∎ Sales Growth: Achieve a minimum of 30% year-over-year sales growth.
∎ Inventory Accuracy: Maintain an inventory accuracy rate of 100%
∎ Employee Engagement: Achieve an employee engagement score of 90% or higher.
∎ Regulatory Compliance: Achieve 100% compliance with all relevant regulations and internal policies. Financial Accuracy: Ensure financial discrepancies are 0% of total transactions.
∎ Customer Retention Rate: Maintain a customer retention rate of 85% or higher.
∎ Job Description: The Branch Manager will be responsible for overseeing all branch operations, ensuring customer satisfaction, achieving sales targets, and managing the branch team. The ideal candidate will have a strong background in business administration, with preference given to those with combined expertise in business administration and biological sciences.
∎ Customer Journey and Experience:
∎ Ensure a seamless and exceptional customer journey from entry to post-purchase follow-up.
∎ Address customer inquiries and resolve issues promptly to maintain high levels of satisfaction.
∎ Implement strategies to enhance the overall customer experience and satisfaction.
∎ Sales Management:
∎ Develop and execute soles strategies to achieve branch sales targets for products and services.
∎ Monitor sales performance and implement corrective actions as needed.
∎ Analyze sales data and market trends to identify opportunities for growth.
∎ Team Leadership and Management:
∎ Lead, mentor, and motivate the branch team to achieve their individual and collective goals.
∎ Conduct regular performance reviews and provide ongoing training and development opportunities.
∎ Foster a positive and productive work environment.
∎ Branch Inventory Management:
∎ Manage inventory levels to ensure product availability while minimizing overstock.
∎ Conduct regular stock audits and maintain accurate inventory records.
∎ Coordinate with the supply chain department for timely replenishment of stock.
∎ Accounts Management:
∎ Oversee the branch's financial transactions, including sales, expenses, and budgets.
∎ Ensure accurate and timely reporting of financial data.
∎ Implement financial controls to safeguard branch assets.
∎ Regulatory Compliance:
∎ Ensure compliance with all relevant regulatory requirements and company policies.
∎ Maintain up-to-date knowledge of industry regulations and standards.
∎ Implement and enforce compliance protocols within the branch.
∎ Product and Service Knowledge:
∎ Acquire and maintain an in-depth understanding of Bio-Xin Cosmeceuticals product and service offerings.
∎ Effectively communicate the value proposition of our products and services to customers.
∎ Stay updated on the latest advancements in aesthetic treatments, skincare products, beauty supplements, and wellness products.
∎ Key Performance Indicators (KPIs):
∎ Customer Satisfaction Score (CSAT): Maintain a CSAT score of 90% or higher.
∎ Sales Growth: Achieve a minimum of 30% year-over-year sales growth.
∎ Inventory Accuracy: Maintain an inventory accuracy rate of 100%
∎ Employee Engagement: Achieve an employee engagement score of 90% or higher.
∎ Regulatory Compliance: Achieve 100% compliance with all relevant regulations and internal policies. Financial Accuracy: Ensure financial discrepancies are 0% of total transactions.
∎ Customer Retention Rate: Maintain a customer retention rate of 85% or higher.

Compensation & Other Benefits:
∎ Competitive salary and performance-based bonuses.
∎ Opportunities for professional development and career advancement.
∎ A supportive and dynamic work environment.
∎ Benefits:
∎ Competitive salary and performance-based bonuses.
∎ Opportunities for professional development and career advancement.
∎ A supportive and dynamic work environment.

Employment Status: Full Time

Job Location: Barishal

Read Before Apply:

Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications to [email protected] by 2nd January, 2025. Please include "Branch Manager Application" in the subject line. Join Bio-Xin Cosmeceuticals and be a part of a team dedicated to excellence in beauty and wellness!

Bio-Xin Cosmeceuticals is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected]

Company Information:
∎ Bio-Xin Cosmeceuticals
∎ Bio-Xin Cosmeceuticals, Mirpur DOHS Cultural Center (Level-4), Road 9, Avenue 2, Mirpur DOHS, Mirpur 12, Dhaka.
∎ https://bioxincosmeceuticals.com/

Address::
∎ Bio-Xin Cosmeceuticals, Mirpur DOHS Cultural Center (Level-4), Road 9, Avenue 2, Mirpur DOHS, Mirpur 12, Dhaka.
∎ https://bioxincosmeceuticals.com/

Application Deadline: 2 Jan 2025

Category: Marketing/Sales