Bell Captain

Job Description

Title: Bell Captain

Company Name: Grand Sylhet Hotel & Resort

Vacancy: Not specific

Job Location: Sylhet (Sylhet Sadar)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor's degree in any discipline

Experience Requirements:
∎ At least 4 year(s)

Job Context:
∎ The moment a guest steps into our Hotel, they walk into a genuinely memorable experience. As Bell Captain you will lead the delivery of guest requests and enquiries to ensure complete guest satisfaction. You will also be a brand ambassador and develop great working relationships with internal and external stakeholders.
∎ Bell Captain - Grand Sylhet Hotel & Resort (Pre-opening)
∎ Location: Sylhet, Bangladesh
∎ Property: Grand Sylhet Hotel & Resort

Job Responsibilities:
∎ Make sure our guests always get a warm welcome and a sincere farewell from you and your team
∎ Support any needs at the bell stand or the door while ensuring the lobby and Concierge areas look great
∎ Deliver a memorable experience to guests with a swift and personal service.
∎ Recognize repeat guests and record guest preferences
∎ Resolve guest issues and use their feedback to improve guest satisfaction
∎ Collate and share local insights to meet guest requests i.e. sporting events, places of interest and local restaurants
∎ Make great guest relationships in a very short space of time
∎ Effortlessly meet the diverse cultural needs of guests from around the world
∎ Manage daily staffing needs, plan and assign work
∎ Develop your team and improve their performance through coaching and feedback
∎ Educate and train team members in compliance with local laws and safety guidelines
∎ Ensure your team have the tools and equipment they need to carry out their job properly
∎ Train team members on systems, security and cash handling procedures and hotel services to quality standards
∎ Assist GSA, GRE and DM with their daily ongoing activities to ensure Front Office smooth operation.
∎ Help control hotel costs by managing the schedule according to occupancy and guest demands
∎ Contribute to hotel revenues - e.g. through tour and transportation bookings
∎ Promote the hotel's other businesses such as food, drink and Spas
∎ Make sure you and your team are aware of credit policies and accounting practices
∎ Be fully aware of the ethical behaviour of the vendors and service providers you recommend to guests
∎ Perform other duties as assigned
∎ Demonstrate daily guest discretion, ethical behaviour, privacy and confidentiality.

Additional Requirements:
∎ Minimum 4 year's work experience in a hotel industry in a similar role.
∎ Good command in English and Bengali
∎ Computer literacy is a must
∎ Knowledge of Opera/IDS is required.
∎ The applicants should have experience in the following area(s): Hotel and Resort, Working experience in 5 Star Hotels.

Salary: Negotiable

Compensation & Other Benefits:
∎ As per the company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 2 Feb 2022

Company Information:
∎ 3 Jan 2022
∎ Grand Sylhet Hotel & Resort
∎ Address : Airport Road, Notunbazar, Sylhet

Category: Hospitality/ Travel/ Tourism

: Please mention your applied position on the subject line of the application/email.

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