Asst. Manager / Manager - IT

Job Description

Title: Asst. Manager / Manager - IT

Company Name: Ventura Leatherware Mfy (BD) Ltd

Vacancy: 01

Age: 28 to 45 years

Job Location: Nilphamari

Salary: Tk. 60000 - 90000 (Monthly)

Experience:

• At least 8 years
• The applicants should have experience in the following business area(s): Telecommunication,Manufacturing (FMCG),Manufacturing (Light Engineering and Heavy Industry),Software Company,Multinational Companies,Garments,Tannery/Footwear,Group of Companies,Business-to-Business (B2B) Software and Services Startup

Published: 2025-07-13

Application Deadline: 2025-08-11

Education:

• Bachelor of Science (BSc) in Computer Science & Engineering
• Bachelor of Science (BSc) in Computer Engineering
• Bachelor in Engineering (BEngg) in Computing & Information System
• Master of Science (MSc) in Computer Science & Engineering

• Candidates from reputed universities with 8+ years of IT experience, including 3+ years in a managerial role will get preference.

Requirements:

• At least 8 years
• The applicants should have experience in the following business area(s): Telecommunication,Manufacturing (FMCG),Manufacturing (Light Engineering and Heavy Industry),Software Company,Multinational Companies,Garments,Tannery/Footwear,Group of Companies,Business-to-Business (B2B) Software and Services Startup

Skills Required: Budgeting and Forecasting,CyberSecurity,IT Support Service and Network engineering.,Problem solving and decision making,Social Compliance and Sustainability.,Strategic Planning,Strong leadership and team management skill,Suppliers and Vendor Management,System Administration

Additional Requirements:

• Age 28 to 45 years

• Collaborate with business analysts to understand and analyze ERP requirements.

• Proven experience with ERP implementation and post live support.

• Strong knowledge of networking, server management, cloud services.

• Excellent problem-solving, communication and team management skills.

• Knowledge of disaster recovery planning and security best practices.

• Provide technical support and address issues promptly.

• Familiarity with IT infrastructure, networks, operating systems, and cloud solutions.

Responsibilities & Context:

Job Context

The Assistant Manager – IT is responsible for overseeing and managing the IT infrastructure, systems, and digital solutions at the factory level and its associated business sites in Bangladesh. The role ensures uninterrupted operation of all IT-related functions in support of production, compliance, administration, and security. The position holder of this role also leads digital transformation initiatives, safeguards data and systems, and aligns IT services with business and operational needs. This position reports directly to the Group IT Director.

Job Responsibilities

1. IT Infrastructure & Systems Management

Responsibilities:

• Manage the factory’s IT network, servers, and hardware to ensure consistent uptime.

• Oversee preventive maintenance and disaster recovery readiness.

• Support all operational systems including ERP, HRMS, TMIS, MES, attendance, security systems and any other IT based hardware solutions.

KPIs:

• System Uptime Rate: ≥ 99.5%

• Backup Success Rate: 100% scheduled backups executed without failure

• Infrastructure Issue Resolution Time: 90% resolved within SLA

 

2. User Support & Helpdesk Management

Responsibilities:

• Lead IT support team to resolve user issues related to hardware, software, and network access.

• Ensure proper ticketing system and knowledgebase for troubleshooting.

KPIs:

• Helpdesk First Response Time: ≤ 30 minutes (average)

• Ticket Resolution Time: 90% within 24 hours

• User Satisfaction Score: ≥ 85% (via feedback survey)

 

3. Cybersecurity & Data Protection

Responsibilities:

• Implement and enforce cybersecurity controls including firewall, antivirus, user access control, etc.

• Ensure data protection, encryption, and backup recovery procedures.

• Conduct periodic vulnerability scans and drills.

KPIs:

• Number of Critical Security Incidents: 0

• Endpoint Security Coverage: 100%

• Quarterly Disaster Recovery Drills: 1 per quarter completed successfully.

 

4. ERP & Factory System Integration

Responsibilities:

• Ensure smooth operation and user access to ERP and any other systems.

• Provide front-line support and coordination for ERP issues and upgrades.

• Train users and ensure data integrity.

KPIs:

• ERP Uptime: ≥ 99%

• ERP Ticket Resolution Rate: ≥ 95% within SLA

• ERP User Adoption Rate: ≥ 90%

 

5. IT Compliance & Governance

Responsibilities:

• Maintain IT asset inventory, licensing, and audit documentation.

• Comply with internal IT policies, BEPZA regulations, and external audit requirements.

KPIs:

• IT Asset Accuracy: ≥ 98%

• Compliance Audit Findings: 0 major non-conformities

• Documentation Timeliness: 100% of changes logged within 24 hours

 

6. Budget & Vendor Management

Responsibilities:

• Prepare annual IT budget for factory and monitor utilization.

• Manage IT vendors and service contracts (hardware, software, ISP, etc.).

KPIs:

• Budget Deviation: ≤ +/- 0.8%

• Vendor SLA Compliance: ≥ 90%

• Procurement Lead Time: ≤ 15 working days

 

7. Digitalization & Project Implementation

Responsibilities:

• Lead IT-related improvement projects (e.g., ERP implementation, digital dashboards, automation, paperless initiatives).

• Support IT monitoring, traceability, and compliance systems implementation.

KPIs:

• Project Delivery Timeliness: ≥ 99% on-time

• Digital Coverage Growth: % increase in processes digitized annually

• Cost/Time Savings from IT Projects: Documented evidence of impact

Job Other Benifits:

• Mobile bill,Medical allowance,Provident fund,Insurance
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

• Salary review after successful completion of probationary period along with guaranteed allowance of BDT 4,000.

• Insurance coverage for Life, IPD, OPD.

• Annual performance incentive on completion of calendar year.

• Other benefits as per BEPZA rules and company policy.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: IT & Telecommunication