Assistant Manager/Manager - IT

Job Description

Title: Assistant Manager/Manager - IT

Company Name: Genex Infosys PLC.

Vacancy: 01

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-05-17

Application Deadline: 2026-05-31

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Server & System Administration

Manage Windows Server (2012–2022) or latest and Linux environments

Handle installation, patching, performance tuning, and troubleshooting

Ensure system availability, security, and upgrades.

Identity & Microsoft 365

Manage Active Directory, Azure AD, and hybrid identity

Administer Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)

Control user access, policies, and security compliance

Virtualization & Cloud

Manage VMware / Hyper-V environments and VMs

Support Azure/AWS cloud infrastructure and hybrid setup

Ensure high availability, backup, and disaster recovery readiness

Endpoint Management & Automation

Implement endpoint tools (Intune/SCCM or similar)

Manage device deployment, patching, and policy enforcement

Automate tasks using PowerShell/Bash

 Network Infrastructure & Monitoring

Strong understanding of LAN/WAN, VLAN, routing, switching, VPN

Use monitoring tools (PRTG/Zabbix/Nagios) for performance and alerting

 IT Service Management

Manage ticketing systems (OSTicket/ServiceDesk/Jira etc.)

Ensure SLA, incident, problem, and change management

Improve service delivery and reporting

Security & Compliance

Implement security controls (Firewall, VPN, MFA, DLP, Endpoint Security)

Conduct vulnerability assessments and audits

Ensure compliance with organizational IT policies

 AI & Modern IT Operations

Use AI tools for monitoring, log analysis, and troubleshooting

Automate repetitive tasks using AI-assisted workflows

Explore AIOps solutions to improve efficiency and incident response

Team Leadership

Lead and manage IT support team

Assign tasks, monitor performance, and ensure timely resolution

Maintain documentation, SOPs, and best practices