Associate/Sr. Associate, Client Experience (Evening Shift)

Job Description

Title: Associate/Sr. Associate, Client Experience (Evening Shift)

Company Name: Intellexis

Vacancy: 5

Age: 24 to 35 years

Job Location: Dhaka (Gulshan)

Salary: Tk. 30000 - 45000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm
• Freshers are also encouraged to apply.

• Bachelor/Honors
• Masters

• 1 to 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm
• Freshers are also encouraged to apply.

• Age 24 to 35 years

Step into the Fast-Paced World of Knowledge Process Outsourcing (KPO) & empower businesses globally!

Are you passionate about building strong relationships and driving exceptional Client Experiences? At Intellexis, we’re looking for dynamic individuals to join our Client Experience team, where your people management skills will be the cornerstone of our success. If you thrive on collaboration, fostering positive connections, and helping clients achieve their goals, we invite you to grow with us.

Key Responsibilities:

• Achieve Excellence: Meet and surpass defined performance targets, driving success for both you and the company.

• Client Relationship Management: Maintain and enhance relationships with clients, acting as the primary point of contact for communications.

• Policy Compliance: Ensure all activities are in compliance with company policies, maintaining our standards of integrity and quality.

• Strategic Implementation: Optimize the implementation of activity plans and strategies, contributing to the overall growth and success of Intellexis.

• Field Data Analysis and Repair Estimates: Analyzing results from the field to produce precise and actionable repair estimates.

• Client Portal Management: Organizing and uploading field results to individual client portals with little to no deviation.

• Continuous Improvement: Identify opportunities for continuous improvement in quality processes and drive initiatives to achieve them.

• Vendor Quality Management: Evaluate and manage the quality performance of suppliers and vendors.

• Weekly 2 holidays,Gratuity,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

• Leave encashment

• Quarterly performance incentives

• Long Term Service Reward Program

• Maternity and paternity leaves

• Training And Development

Transportation

• Parking facility (subject to availability)

• Door to door drop off service

Other Benefits

• Exceptional work culture and environment

• Complementary tea & coffee

• Facilities for indoor sports & entertainment system