Customer Relationship Officer ( E-commerce )

Job Description

Title: Customer Relationship Officer ( E-commerce )

Company Name: WMS market

Vacancy: 03

Age: 20 to 32 years

Job Location: Dhaka

Salary: Tk. 30000 - 35000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Direct Selling/Marketing Service Company, E-commerce

• Bachelor of Business Administration (BBA) in Marketing
• Master of Business Administration (MBA) in Marketing

• 2 to 5 years
• The applicants should have experience in the following business area(s): Direct Selling/Marketing Service Company, E-commerce

• Age 20 to 32 years

• Handle inbound and outbound customer calls to provide prompt support, answer queries, and confirm orders.

• Respond to customer messages professionally across different communication channels while ensuring timely follow-up.

• Coordinate with courier partners to ensure smooth order dispatch, delivery tracking, and successful fulfillment.

• Update product information, pricing, and stock availability on the company website as required.

• Prepare and maintain daily sales, order, and inventory reports accurately using Microsoft Excel.

• Work closely with the Sales & Marketing team to support campaigns, achieve business targets, and improve overall performance.

• Monitor the complete order processing cycle to ensure a seamless and satisfactory customer experience.

• Assist in resolving customer concerns and coordinate with relevant departments for quick and effective solutions.

• T/A,Over time allowance,Performance bonus,Profit share
• Salary Review: Yearly
• Festival Bonus: 2