Associate Manger / Manager, Enterprise Application Management
Job Description
Title: Associate Manger / Manager, Enterprise Application Management
Company Name: BRAC Bank Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's degree in Computer Science or Applicable fields
Experience Requirements:
∎ 5 to 7 year(s)
Job Responsibilities:
∎ Ensure smooth IT Operation (Service Request, Technical support, incident & problem management), System availability for banking domain Enterprise Application like: Cash Management, Internet Banking, Loan Application Management, Document Management Etc.
∎ Handle incident management, Bug resolution, Ticket handling with ISO & ITIL standards
∎ Monitor support SLA, Govern IT support process and do stakeholder reporting.
∎ Aligns daily activities to accomplish strategic technology and business objectives.
∎ Ensure periodic system health check and proper housekeeping as per Service Level Agreement (SLA) as per Standard Operating Procedure (SOP)
∎ Vendor communication
∎ Writing and modification of complex SQL procedures/queries/user defined functions/views/stored procedures
∎ Manage all aspects of the end to end Capacity Management & Release management process.
∎ Responsible for software support, defect analysis and fixation, implementation, training to user, support on live projects.
∎ R&D, investigation and implement prevention strategies for user identifies complaints and perform necessary actions to resolve the application problems.
∎ Management and stakeholder Reporting, Escalation, Attention.
∎ Data analyst & business intelligence reporting
∎ Day to day communication with vendor for support management & problem resolution
∎ Do necessary planning applications, infrastructure & team.
∎ Manage relationships and coordinate work between different teams at different locations
∎ Do periodic planning, proactive Risk & issue management, cross-project dependencies.
Additional Requirements:
∎ 5 to 7 years solid experience in IT Application Operation / Support in large development environment.
∎ Strong Knowledge in Database, SQL and custom development is must.
∎ Hands on experience in COBIT, ISO , ITIL is must.
∎ Able to drive delivery and remove road blocker.
∎ Experience in Manage service vendor management will add value.
∎ Proven track record in manage complex and large software development program and project. Experience in handling Manage service Development will add value.
∎ Strong leadership skill and stakeholder management.
∎ The ability to influence stakeholders and work closely with them to determine acceptable solutions.
∎ Able to work under pressure, problem solving & team playing attitude
Application Deadline: July 28, 2019
Company Information:
∎ BRAC Bank Limited
∎ Business : BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. With a network of 184 Branches, over 460 ATMs, 448 SME Unit Offices and 229 remittance delivery points, the Bank has unmatched reach to provide a comprehensive range of solutions to serve millions.
Category: Bank/Non-Bank Fin. Institution
