Associate Manager, Retail Collection, Risk Management Division
Job Description
Title: Associate Manager, Retail Collection, Risk Management Division
Company Name: BRAC Bank Limited
Vacancy: Not specific
Job Location: Chattogram
Employment Status: Full-time
Educational Requirements:
∎ Minimum Bachelor Degree from UGC granted university. Having additional degree in MBA/ Masters/ Professional degree in CRM will be considered as an added advantage.
Job Responsibilities:
∎ Lead the respective Collection Team & ensure maximum efficiency and productivity of team members.
∎ Budget, forecast and monitor collections costs for Consumer Banking.
∎ Ensure proper management of account receivables by minimizing net credit losses of current portfolio and maximizing recoveries. Applying various collections actions on consumer banking asset portfolio within budgetary limits.
∎ Implement adaptive control system into collections and develop performance and risk based collections culture.
∎ Controlling forward flow rates and ensuring maximum backward flow and regularization of delinquent loans.
∎ Continual testing of existing processes in order to arrive at best & cost-effective process
∎ Delivering service levels within acceptable ranges including customer service, especially at early stage of delinquencies.
∎ Develop and maintain incentive programs for collectors which has to be tactical and long term
∎ External Recovery Agency Management. Lay down policies relating to external agency management - recruitment to termination. Remuneration/commission policies for external agencies.
∎ Continuously acquire and enhance knowledge of business/product strategies, reporting tools, technical processes and advanced analytical tools/methodologies in order to provide coaching to direct reports.
∎ Lead and create daily, weekly and monthly report of Retail Collections results to senior management and other stakeholders.
∎ Closely monitor operational KPI's to ensure consistency in execution & trends
∎ Lead automation of reports to increase productivity, efficiency and accuracy of MIS ensuring business stakeholders are minimizing time spent on repetitive or manual tasks
∎ Effectively manage and prioritize multiple collections related initiatives, campaign, projects and ad-hoc reporting needs with Retail Collections.
Additional Requirements:
∎ 3+ years of experience in Banking sector (Retail Banking- Loan & Credit Card) will be preferred including managerial experience in a high volume Collection/Recovery environment
∎ Must possess analytical skills, be data driven in decision making.
∎ Must have strong interpersonal communication skills
∎ Effective written and oral communication in English.
∎ Based in Chattogram City and should have considerable knowledge about the industry.
Application Deadline: June 29, 2019
Company Information:
∎ BRAC Bank Limited
∎ Business : BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. With a network of 184 Branches, over 460 ATMs, 448 SME Unit Offices and 229 remittance delivery points, the Bank has unmatched reach to provide a comprehensive range of solutions to serve millions.
Category: Bank/Non-Bank Fin. Institution
