Associate Manager, Application Maintenance and Support
Job Description
Title: Associate Manager, Application Maintenance and Support
Company Name: BRAC Bank Limited
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Graduation from a reputed and UGC-approved university with a satisfactory academic track record; candidates with a degree in Computer Science, Computer Engineering, or any other equivalent/relevant field are preferred;
Experience Requirements:
∎ 6 to 8 year(s)
Job Responsibilities:
∎ Ensure smooth IT Operation (Service Request, Technical support, incident & problem management), System availability for banking IT domain;
∎ Overall responsible for ensuring application management and smooth operations and support (service request, technical support, incident & problem management), system availability following the agreed SLA & KPIs, and management reporting, and managing IT applications including licensing, products, services, and regulatory compliance;
∎ Develop and maintain strong working relationships with business stakeholders at all levels to understand their business drivers and work to deliver/promote technical solutions as appropriate;
∎ Assist and ensure to provide best-in-class support services to ensure the prompt resolution of all requests in line with the Service/Operational Level Expectations;
∎ Develop and drive a high-level Application management strategy that ensures high-quality support at a fast pace, as well as take a hands-on approach to implement that strategy;
∎ Monitor support SLA, Govern IT support process and do stakeholder reporting;
∎ Strong analytical, troubleshooting, and problem-solving abilities, including Root Cause Analysis and permanent fixes;
∎ Manage all aspects of the end-to-end Capacity Management & Release management process;
∎ Manage relationships and coordinate work between different teams at different locations;
∎ Do periodic planning, proactive Risk & issue management, cross-project dependencies;
∎ Act as an integral stakeholder and a key decision maker in the E2E life cycle of technical analysis and development lead;
∎ Solid experience in Application Management;
∎ Team management & ensure on-time, on-budget, and quality delivery;
∎ Drive delivery efficiency, improve work culture and engagement;
∎ Coordinate with business teams and BA to ensure proper requirement analysis to achieve business goals.
Additional Requirements:
∎ 6 to 8 years of solid experience in application development and maintenance; experience in the Financial industry is preferable;
∎ Able to drive delivery and remove road blockers;
∎ Strong leadership skills and stakeholder management;
∎ Proactive risk management and positive thinking;
∎ Proven track record in managing complex and large software development programs and projects;
∎ Experience in handling managed service development in the banking domain;
∎ Be customer-centric, self-propelled, and a team player.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 13 Jun 2023
Company Information:
∎ 7 Jun 2023
∎ BRAC Bank Limited
∎ Business : BRAC Bank is one of the top sustainable banks in Bangladesh. Established with a view to financial inclusion, BRAC Bank is the pioneer of SME Banking in Bangladesh, delivering a full array of banking services to individuals and business entities. Its strong financials, along with the best credit rating from the top global and local rating agencies and numerous recognitions, speak of the bank`s aspiration towards becoming the best bank in the country.
Category: Bank/Non-Bank Fin. Institution
Source: bdjobs.com
Deadline Expired on 13th Jun 2023
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