Assistant Support Engineer (ASE)
Job Description
Title: Assistant Support Engineer (ASE)
Company Name: ASA
Vacancy: 01
Job Location: Habiganj (Chunarughat)
Employment Status: Full-time
Educational Requirements:
∎ B.Sc. in CSE/CS/IT/EEE/Electronics from any academic institution approved by UGC of Bangladesh.
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ Installing and configuring computer hardware, software, systems, networks, printers and scanners
∎ Monitoring and maintaining computer systems and networks, laptops, tablet, printers, scanners etc. and IT related accessories.
∎ Providing functional and operational support for software developed in-house i.e. Microfinance Management System, Asset Management, HR Managements, Internal Fund Management, Hospital Management System, Website etc.
∎ Providing orientation and training.
∎ Providing technical support related to IT devices like PC, Laptop, Printer, TAB, UPS and installed Software Application etc.
∎ Identifying source of specific problem and resolving problem in an accurate and timely manner.
∎ Prioritizing requests based on severity/urgency of problem and impact to users productivity and overall IT operations.
∎ Using online issue tracking Software i.e. JIRA for creating issues and getting solutions regarding any IT related problem.
∎ Providing supports to assigned branches in a district over the phone or in person as required.
Additional Requirements:
∎ Age at most 30 years
∎ Having working experience in network & hardware trouble shooting or software support in any reputed NGO/Organization will get preference.
∎ Must have ability to work under strict deadline.
∎ Able to work independently & under pressure.
∎ Must be a team player.
∎ Must be non-Smoker.
∎ Should have experience of driving motorcycle.
∎ Should have good track record as IT support staff.
∎ Proven computer skills including MS Office applications, Excel and data Management Software.
∎ Hands on training in Hardware trouble shooting from a reputed institute.
∎ Good problem solving skills.
∎ Should have sound knowledge in English communication.
Salary:
∎ Tk. 28750 (Monthly)
∎ Probation period will be 1 (one) year long. After successful completion of the probationary period, the employee will be accommodated in the regular Pay Scale of ASA.
Compensation & Other Benefits:
∎ All admissible benefits like contributory Provident Fund, Gratuity, Yearly Increment, Festival Allowance, Naboborsho Allowance (Boishakhi), Welfare Fund and Employee's Group Benefit Fund will be attributed after accommodation in regular pay scale.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 3 Dec 2022
Company Information:
∎ 27 Nov 2022
∎ ASA
∎ Address : ASA Tower, 23/3, Bir Uttam A.N.M. Nuruzzaman Sarak, Shyamoli, Mohammadpur, Dhaka-1207
∎ Web : www.asa.org.bd
∎ Business : Microfinance, Poverty Alleviation
Category: NGO/Development
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