Assistant Manager/Senior Executive - IT (ERP Support)

Job Description

Title: Assistant Manager/Senior Executive - IT (ERP Support)

Company Name: Jay Jay Mills (Bangladesh) Pvt. Ltd.

Vacancy: --

Age: At most 40 years

Job Location: Chattogram (Chittagong Epz)

Salary: Negotiable

Experience:

• 5 to 7 years
• The applicants should have experience in the following business area(s): Garments

• Bachelor of Science (BSc) in Computer Science & Engineering

• 5 to 7 years
• The applicants should have experience in the following business area(s): Garments

• Age At most 40 years

• Experience with Garments ERP and manufacturing processes.

• Strong proficiency in Oracle SQL queries.

• Solid knowledge of Linux Operating System.

• Familiarity with Power BI or other data analysis tools.

• Knowledge of Oracle APEX or similar software development tools (preferred).

• Proficiency in Python or Java (a plus).

• Experience with AI implementation (a strong advantage).

• Certification in Artificial Intelligence.

• Strong troubleshooting and problem-solving skills.

• Excellent communication skills (fluent English, ability to present and explain technical concepts clearly).

• Customer service mindset (patience, responsiveness to end-users).

• Ability to map business processes to ERP functionalities.

• Understanding of data security, compliance, and audit requirements.

• Provide first-line and second-line support to ERP end-users (employees, departments).

• Lead MIS and Software development team for implementation and daily issues.

• Manage ERP Server, Mobile App Server, Production Tracking Server, and related services.

• Oversee ERP and Production Tracking software operations, including troubleshooting, updates, patches, and new implementations.

• Optimize and upgrade Power BI reports for existing and new requirements.

• Analyze Oracle database structures, write SQL queries, and optimize query performance.

• Good understanding and work with databases, API, data structures, and integration processes.

• Collaborate with management to prioritize business and information needs.

• Maintain ERP documentation (reports, user manuals, FAQs, BRD, SRS).

• Manage end-to-end software development processes, including planning, execution, and closure.

• Conduct regular discussions with internal teams and vendors to resolve issues, optimize workflows, and address requirements.

• Provide weekly and monthly project updates to management, highlighting status, risks, and action plans.

• Conduct ERP training sessions for new and existing employees.

• Gather user feedback to improve ERP usability and guide to make workflow and tutorials for common ERP tasks.

• Perform routine system audits (daily, weekly, monthly) to ensure compliance and accuracy.

• Ensure ERP compliance with regulations, industry standards, data security, and privacy policies.

• Analyze data to provide actionable insights for organizational planning and operations.

• Medical allowance,Provident fund,Insurance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Breakfast Facilities. Earn Leave Encashment, Service Benefit.