Assistant Manager / Senior Executive - Air & Sea Export Customer Service

Job Description

Title: Assistant Manager / Senior Executive - Air & Sea Export Customer Service

Company Name: 2C SHIPPING LTD

Vacancy: --

Age: Na

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Shipping, Freight forwarding, Supply Chain

• Bachelor's degree from any reputed university in Business, Logistics, Supply Chain, or related field

• Certifications in freight forwarding, Export / Import management, or logistics operations are advantageous, and familiarity with digital shipment tracking systems or logistics software is a plus.

• At least 3 years
• The applicants should have experience in the following business area(s): Shipping, Freight forwarding, Supply Chain

• Minimum 3 years of work experience in customer service within the freight forwarding or logistics industry.

• Proven experience in Air & Sea export operations, documentation, and client relationship management.

2C Shipping Limited is a premier freight forwarding and logistics company in Bangladesh, specializing in Air & Sea export/import, shipment documentation, customs compliance, and end-to-end supply chain solutions. With a focus on building long-term partnerships, we work closely with our clients to deliver reliable, efficient, and tailored logistics services. Our commitment to operational excellence, industry expertise, and client-centric solutions ensures we not only meet but exceed expectations, supporting businesses in navigating international trade with confidence.

KEY RESPONSIBILITIES

• Build and maintain strong professional relationships with clients, providing timely and accurate support throughout the Air & Sea export shipment lifecycle.

• Oversee end-to-end export operations, coordinating closely with sales, operations, accounts, shipping lines, airlines, CFS, and transporters.

• Prepare, review, and verify all shipping, billing, and customs documentation, ensuring full compliance with freight forwarding regulations and internal SOPs.

• Monitor daily shipment status, provide clients with arrival updates, and resolve service-related issues proactively and professionally.

• Take ownership of client complaints, analyze causes, and implement effective resolutions with support from internal departments.

• Ensure invoice accuracy, assist finance with freight charge verification, and support timely payment follow-ups.

• Maintain comprehensive shipment documentation, communication logs, and files for audit readiness and operational transparency.

• Stay updated on INCOTERMS, customs procedures, carrier policies, and market trends to advise clients effectively and optimize service delivery

• Competitive monthly salary

• Earn Leave

• Yearly increment policy

• Medical Allowance

• Daily lunch facility