Head of Export Customer Service & Documentation (CS&DOC)

Job Description

Title: Head of Export Customer Service & Documentation (CS&DOC)

Company Name: One of the world’s largest ocean carriers

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience: --

Published: 2026-02-19

Application Deadline: 2026-02-28

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Overview:

A global container shipping leader is seeking an experienced professional to head its Export Customer Service & Documentation department in Bangladesh. This senior role oversees booking, documentation, manifest, vessel planning, and space management, requiring strong expertise in export operations, regulatory compliance, and enterprise systems, along with a proven record of leading high-performing teams in global logistics.

Key Responsibilities:

• Lead and manage the CS&DOC department, overseeing booking, documentation, manifest, vessel planning, and space control.

• Ensure compliance with international shipping laws, INCOTERMS, and Bangladesh customs regulations.

• Supervise the preparation and issuance of Bills of Lading, freight manifests, and special goods documentation.

• Maintain data integrity across systems and ensure alignment with shipping global standards.

• Utilize hands-on experience in EDI platforms, SAP, and enterprise logistics software to manage workflows and resolve operational issues.

• Monitor KPIs related to space utilization, documentation accuracy, and service performance.

• Coordinate with internal departments and external stakeholders to ensure seamless export execution.

• Represent the department in audits, compliance reviews, and regulatory inspections.

• Drive digital transformation and automation initiatives to streamline export processes.

• Lead and develop a diverse team of 20+ professionals, fostering a culture of accountability and collaboration.