Assistant Manager - NOC

Job Description

Title: Assistant Manager - NOC

Company Name: ICOM Bangladesh Limited

Vacancy: 1

Age: 28 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP

• Bachelor of Science (BSc) in Computer Science & Engineering, Electrical & Electronic Engineering, Communication Engineering, Telecommunication

• 3 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP

• Age 28 to 35 years

Educational & Experience Requirements

1. BSc in Computer Science, Computer Engineering, EEE, Information Technology, or related field.

2. Relevant technical certifications will be considered an advantage. 

3. Minimum 4 years of experience in Network Operation and 2 years as Supervisor or Leader of Network Support Operations.

4. Previous team handling/supervisory experience is mandatory.  

   Skills

   1. Required SkillsStrong knowledge of TCP/IP, routing, switching, VLAN, EPON/GPON, and network troubleshooting.

   2. Familiarity with MikroTik, Cisco, Juniper, Linux server basics, and monitoring tools.

   3. Experience with ticketing systems and customer support management.

   4. Ability to work under pressure in a 24×7 operational environment.

   5. Good communication and leadership skills.

   6. Strong problem-solving and escalation management capability.

• Supervise, Manage and Leading the 24×7 NOC/Support team.

• Ensure timely response and resolution of technical incidents and outages.

• Coordinate with Network, System, and Field Support teams during escalations.

• Ensure appropriate support and resolution of customer complaints.

• Maintain SLA compliance and service quality standards.

• Prepare duty rosters and manage shift operations.

• Monitor ticketing systems and ensure proper documentation.

• Generate daily/weekly incident and performance reports.

• Train and guide support engineers and technicians.

• Handle emergency situations and critical downtime management.

• Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2