Assistant Manager / Manager - IT

Job Description

Title: Assistant Manager / Manager - IT

Company Name: FORTIS GROUP

Vacancy: 1

Age: 28 to 45 years

Job Location: Gazipur

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Hotel, Resort

• Bachelor of Science (BSc)

• Bachelor’s degree in computer science, IT, Information Systems, or a related field.

• At least 5 years
• The applicants should have experience in the following business area(s): Hotel, Resort

• Age 28 to 45 years

• Minimum 5 years of IT experience, with at least 2–3 years in a hospitality or resort environment.

• Strong knowledge of networking, server management, cloud services and hospitality technologies (PMS, POS, IPTV, VOIP).

• Excellent problem-solving, communication and team management skills.

• Ability to work under pressure and ensure 24/7 IT availability in a resort setup.

We are on the lookout for a dynamic professional with 5 years of IT experience, with at least 2–3 years in a hospitality or resort environment, to join our IT (Information Technology) team.

Key Responsibilities:

IT Infrastructure & Support

• Oversee and maintain all IT systems, servers, networks (LAN/WAN/Wi-Fi), and hardware across the resort.
• Ensure uptime, reliability, and security of all technology systems used for operations, guest services, and administration.
• Provide timely support to staff for hardware/software/network-related issues.
• Monitor and manage surveillance (CCTV) systems, biometric devices, and other IoT-based security infrastructure.
• Coordinate with vendors for IT procurement, warranty claims, AMC, and system upgrades.

ERP System Management

• Manage and maintain the resort’s ERP system (e.g., for finance, HR, inventory, procurement, POS, and room management).
• Work closely with departmental heads to ensure ERP modules are utilized effectively.
• Troubleshoot and resolve ERP-related issues, perform regular backups, and ensure data integrity.
• Train end-users and department staff on ERP usage, upgrades, and new functionalities.
• Act as the liaison with ERP service providers or software vendors for enhancements and support.
• Knowledge of IDS ERP will be preferred.

Data Management & Security

• Ensure regular data backups, antivirus updates, firewall configurations, and compliance with data privacy standards.
• Monitor user access controls and enforce IT security policies to prevent unauthorized access or data breaches.
• Strategic IT Planning
• Evaluate emerging technologies and recommend upgrades or new tools aligned with resort goals.
• Prepare IT budgets, forecasts, and cost-saving strategies for technology investments.

• Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Accommodation