Assistant Manager / Manager - Customer Service

Job Description

Title: Assistant Manager / Manager - Customer Service

Company Name: EW VM Health Bangladesh Ltd

Vacancy: Not specific

Job Location: Dhaka (Dhanmondi)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline.

Experience Requirements:
∎ At least 3 year(s)

Job Responsibilities:
∎ Develop highly professional client service relationships amongst customer base;
∎ Assist in training customer care team members to create a professional environment for success;
∎ Assist in collecting daily receipts, recording them accurately and appropriately, and depositing per procedure & communicate with finance & accounts department regarding payments;
∎ Resolve difficult issues regarding customer complaints and other matters;
∎ Attend department meetings and training sessions as scheduled;
∎ Work as a Team Player with co-workers and in conjunction with other departments;
∎ Check everyday customer appointment schedules, follow-up customer quarries & feedbacks and take needfull actions and make sure that customers are satisfied about products & services;
∎ Improve customer service experience, create engaged customers and facilitate organic growth;
∎ Take responsibility of customers issues and follow problems through to resolution;
∎ Set a clear mission and deploy strategies focused towards that mission;
∎ Keep accurate records and document customer service actions and discussions;
∎ Work with Consultants, Customer Service team, Sales & Marketing team in design and implement companies programs;
∎ Evaluate, innovate and implement appropriate new sales techniques to increase the sales volume;
∎ Report against progress to Customer Service Director and/or Chief Operations Officer on a regular and consistent basis;
∎ Respond to all inquiries and requests for information from prospective clients on all products/services including cancer treatments and cancer prevention, integrative wellness and anti-aging, Aesthetics service and stem cell treatments;
∎ Drive client satisfaction and growth and ensure the success of the client relationship and journey by providing a five star service at all times and understanding the client's needs as well as ensuring sound decisions are being made;
∎ Serve as a liaison while being solely responsible for coordinating with clinics, doctors, clients and their families on their treatment program as necessary for the whole duration of their program as well as for follow ups and when required;
∎ Remain current on all aspects of our products and services including standard protocols, procedures and benefits, and any changes;
∎ Be responsible for other duties as assigned and carry out the above duties with the following competencies;
∎ Attentive and able to read/understand client's needs, concerns as well as their emotional state;
∎ Calm and able to handle difficult situations or surprises;
∎ Organized and able to prioritize with strong time management skills;
∎ Ability to self-start; perform under pressure and meet deadlines; adapt to changes and work as part of a team;
∎ Any other task assigned by the authority.

Additional Requirements:
∎ Age 22 to 35 years
∎ Both males and females are allowed to apply
∎ Fluent in English and Bangla;
∎ Strong interpersonal and customer service skills;
∎ Sound knowledge in MS applications program;
∎ Dress Code: Business Formal;
∎ 3+ years professional experience in Customer Care department in Health Care sector specially in Hospital & Diagnostics;
∎ Candidate have experience in Airlines or Hotel industry will added value.

Salary:
∎ As per company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 30 Sep 2021

Company Information:
∎ 2 Sep 2021
∎ EW VM Health Bangladesh Ltd
∎ Address : Navana Newbury, 5th Floor, 4/1/A Sobhanbag, Dhaka
∎ Web : www.ewvm-bd.com

Category: Customer Support/Call Centre

:

Source: bdjobs.com

Similar Jobs

Sr. Officer - Customer Services.

Customer Service Executive

কাস্টমার সার্ভিস এক্সিকিউটিভ

Customer Service Representative

Customer Service Officer

Customer Support Specialist

Customer Service Representative

Executive (Customer Care and Audit Department)

Online Product Sales Agent / Sales Officer (SO)

Officer/Sr. Officer, Customer Service

Assistant Manager- Import Customer Service & Operations

Customer Service Officer

Education Counselor(Internship)

Customer Service Executive

Coordinator (Night Shift)

Customer Service Representative

Asst. Manager, Customer Care

Manager, Customer Care

Executive, CRM

Tele Sales Executive

Customer Care Representative (Female)

International Call Center Executive (English & Night Shifts Only )

Customer Service Officer

Telesales Executive

Customer Service officer

Call center executive

Call Center Executive (Operations)

Officer - Operations

Customer Service Officer

Call Center Agent (Day Shift) - English & Hindi

Female Counselor

Female Executive- Social Media

Project Coordinator for Telemarketing [International Campaign]

Digital Query Management Specialist

Customer Relation Officer

CALL CENTER EXECUTIVE

Customer Service Representative

Customer Service Executive

Website & Software Sales Executive (Uttara & Motijheel Branch)

Sr. Student Counselor for Canada & Uk