Title: Assistant Manager- Front Desk
Company Name: ASSURE Tourism Ltd (DERA Resort & Spa)
Vacancy: --
Age: At most 35 years
Job Location: Cox`s Bazar, Manikganj
Salary: Negotiable
Experience:
Sound knowledge of PR and marketing practices and concepts.
Must be result-driven, have strong analytical ability, and excellent negotiation skills.
Supporting, training, and supervising front office staff.
Ensuring that all customer-related tasks are handled accurately and on time to improve guests` experience.
Handling customer complaints and special requests.
Scheduling staff shifts and managing other HR-related tasks.
Maintaining an orderly appearance throughout the reception area.
Monitoring stock and ordering office supplies, including stationery and information leaflets.
Preparing monthly management reports on customer feedback, bookings, and cancellations.
Managing the departmental budget.
Updating files and records.
Enforcing all cash-handling, checking, and credit procedures.
Client services or management experience.
Great interpersonal and communication skills.
Excellent problem-solving skills.