Assistant Manager (CRM)
Job Description
Title: Assistant Manager (CRM)
Company Name: Masco Bazar Ltd.
Vacancy: Not specific
Job Location: Dhaka (Uttara)
Employment Status: Full-time
Educational Requirements:
∎ Minimum Graduation from any reputed Public & Private University.
Experience Requirements:
∎ At least 4 year(s)
∎ The applicants should have experience in the following area(s):
Call Centre Supervision/ Management
∎ The applicants should have experience in the following business area(s):
E-commerce
Job Responsibilities:
∎ Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
∎ Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.
∎ Customer Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities.
∎ Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
∎ Overseeing direct communications with customers through the CRM.
∎ Monitor and maximize customer lifetime value strategies ensuring maximum profitability.
∎ Ensuring the database is segmented effectively for targeted marketing activities.
∎ Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
∎ Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
∎ Manage Call Center.
∎ Handle Customer Complain.
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Experience doing research using multiple sources.
∎ 4 Years + firsthand experience in the field of CRM.
∎ Extensive experience of direct and digital marketing ideally in a similar industry.
∎ Strong background in customer acquisition, re-engagement and retention strategies.
∎ Excellent writing and editing skills both in English & Bengali.
∎ Ability to meet deadlines.
∎ A Confident and articulate communicator capable of inspiring strong collaboration in an organization.
∎ Will get priority if supervise in E-commerce customer center.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attractive compensation & benefit packages.
∎ Earn leave encashment.
∎ Corporate Environment.
Application Deadline: 7 Aug 2020
Company Information:
∎ 27 Jul 2020
∎ Masco Bazar Ltd.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 7th Aug 2020
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