Assistant Front Office Manager
Job Description
Title: Assistant Front Office Manager
Company Name: Keystone Hospitality Property Management
Vacancy: Not specific
Job Location: Pabna (Ishwardi)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Degree in Hotel management is preferable.
Experience Requirements:
∎ At least 7 year(s)
∎ The applicants should have experience in the following area(s):
Front Office
∎ The applicants should have experience in the following business area(s):
Resort, Hotel
Job Responsibilities:
∎ Ensure Front Office operation is accordance with resort standards, maintaining a superior level of services at all times, ensuring all guests are being treated in an efficient and courteous manner reaching and maximizing Guest's Satisfactions scores.
∎ Maintain a high quality of service and physical standard at FOH
∎ Ensure staff have a sound general knowledge of all resort services, facilities and packages
∎ Work within resort budgeted guidelines and ensure all sub-departments adhere to these guidelines.
∎ Responsible in controlling over profit and loss of Front Office. Develop plans and strategies to ensure business development.
∎ Ensure the constant update of SOP's, ensuring the implementation and training thereof and that operational standards are enforced.
∎ Responsible for supervising, mentoring and leading the reservations team of the resort. He/she will train the new team members as well as create a culture where each team member will always be desirous of sharpening their knowledge, skill and attitude.
∎ Ensure room allocation as per instructions and requirements.
∎ Work in conjunction with accounting to maintain and minimize levels of account receivables and ensure that accounts are sent to ledger timeously, and that problem accounts are dealt with immediately.
∎ Follow-up on the open balance status on a daily basis and liaise with the Accounts Manager to ensure that payment for departed functions/groups and guests is received promptly
∎ Be fully responsible for guest profiles and that they are correctly recorded and maintained according to standard policies and procedures
∎ Co-operate with Housekeeping and Engineering regarding to the daily maintenance of the room inventory status to achieve optimal levels of room accommodation while maintaining high levels of guest expectations.
∎ Be responsible for daily management of guest activities related to hotel operations.
∎ Work closely with other department HOD's to ensure all guest's requests are handled efficiently and effectively.
∎ Act as Manager on Duty occasionally and respond to any crisis or emergencies and perform service recoveries.
∎ Interview, select and train front office employees according to resort guidelines.
∎ Review monthly budget figures and report on variances.
∎ Conduct daily briefings and once per month a department meeting. Circulate any important information to FO team for the same practical understanding.
∎ Perform any other duties as instructed by the General Manager.
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Minimum 2 years of management experience.
∎ Previous experience in all areas of Front Office.
∎ Ability to communicate effectively with guests and employees.
∎ Must have a high level of written and spoken English comprehension.
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Medical allowance, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Accommodation
∎ Service Charge
Application Deadline: 15 Sep 2020
Company Information:
∎ 16 Aug 2020
∎ Keystone Hospitality & Property Management
∎ Address : Suite 4B, Sector 1, Road 8, Uttara
∎ Business : Hospitality and Property Management Service
Category: Hospitality/ Travel/ Tourism
Source: bdjobs.com
Deadline Expired on 15th Sep 2020
More jobs of Keystone Hospitality Property Management
Assistant Manager, Ticketing & Reservation
Assistant IT Manager
Assistant HR Manager
Assistant Housekeeping Manager
Similar Jobs
Executive (Business Development)
Front Office Executive
Manager (Business Development)
Manager, Business Developments - Food & Beverage
Ticketing & Visa Processing Executive (Female)
Tele Sales Executive
Student Counselor (Female)
Executive - Airport Service
Reservation/ Sr. Reservation Officer
Assistant Manager / Manager - Food & Beverage (Foy's Lake Complex, Chattogram)
Manager - Customer Relationship Management (CRM)
Operation Manager (Cafe Arabika Limited)
Senior Travel Consultant
Tours & Holidays Executive
কাউন্সেলর
Student counsellor for UK, USA, Canada & Europe
Floor Captain/ Sr. Waiter
জেলা প্রতিনিধি
কাউন্সিলর
Sr Executive (Package Tour)
Chief Executive Officer-Medical Tourism
Executive, HR & Admin
Account Executive
Marketing Executive
Inventory Officer
Executive (Sales & Marketing, Ticketing and Tour Packaging)
Visa Counselor
Barista
Restaurant manager/Shift manager
Doctor / Medical Officer
Food & Beverage Manager
Executive - Airport Service
Visa Processing & Holidays
Chef
Operations Manager
Resort Manager
Facebook Group