Air Ticket Reservation Officer

Job Description

Title: Air Ticket Reservation Officer

Company Name: Eco Travels Online

Vacancy: 4

Location: Dhaka (Uttara)

Salary: Tk. 15000 - 35000 (Monthly)

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Travel Agent, Immigration/Visa Processing

Published: 24 Feb 2025

Education:
∎ NO DEGREE is required, as long as you have the necessary knowledge, skills and experiences.
∎ NO DEGREE is required, as long as you have the necessary knowledge, skills and experiences.

Requirements:

Additional Requirements:
∎ Excellent communication and interpersonal skills.
∎ Must have a 'Can Do Attitude'.
∎ You MUST have the habit of using your smartphone in a productive manner.
∎ You will have to follow-up of travel status and stay in touch with the clients through E-mail and WhatsApp until the completion of travel, even after the travel (in case of lost baggage etc.).
∎ Making invoices & maintaining ticketing and service-related accounts.
∎ Flexibility to adapt to changing circumstances and manage unforeseen challenges.
∎ Monitor market fares versus air add-on charts and recommend changes as necessary from published fares, group fares, fare sales, web, low-cost carriers, and airline contracts.
∎ Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
∎ You MUST have the necessary skills and minimum 1 years’ experiences of:
∎ Excellent communication and interpersonal skills.
∎ Must have a 'Can Do Attitude'.
∎ You MUST have the habit of using your smartphone in a productive manner.
∎ You will have to follow-up of travel status and stay in touch with the clients through E-mail and WhatsApp until the completion of travel, even after the travel (in case of lost baggage etc.).
∎ Making invoices & maintaining ticketing and service-related accounts.
∎ Flexibility to adapt to changing circumstances and manage unforeseen challenges.
∎ Monitor market fares versus air add-on charts and recommend changes as necessary from published fares, group fares, fare sales, web, low-cost carriers, and airline contracts.
∎ Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
∎

Responsibilities & Context:
∎ Customer Inquiries: Respond promptly and professionally to customer questions about travel reservations, ticket modifications, cancellations, and other travel-related concerns through phone, email, or chat.
∎ Travel Information: Provide customers with accurate, up-to-date info on flight schedules, airline policies, baggage allowances, visa requirements, and other essential travel details.
∎ Payment Processing: Process booking payments, ensuring the accuracy and security of all financial transactions, including cash payments.
∎ Customer Feedback: Proactively seek feedback and suggestions from customers to enhance service quality and improve overall customer satisfaction.
∎ Communication with stakeholders: With travel agencies, OTAs, Airlines and GDS personnel.
∎ Interpreting IATA and ATAB regulations.
∎ Maintain all IATA accreditation documents.
∎ A qualified Airline Reservation Executive who is responsible to Airlines ticketing, reservation creating PNR adherence to booking policies, issuing & reissuing ticket using IATA GDS (Sabre / Galileo / Amadeus), manage bookings.
∎ Job Responsibilities:
∎ Customer Inquiries: Respond promptly and professionally to customer questions about travel reservations, ticket modifications, cancellations, and other travel-related concerns through phone, email, or chat.
∎ Travel Information: Provide customers with accurate, up-to-date info on flight schedules, airline policies, baggage allowances, visa requirements, and other essential travel details.
∎ Payment Processing: Process booking payments, ensuring the accuracy and security of all financial transactions, including cash payments.
∎ Customer Feedback: Proactively seek feedback and suggestions from customers to enhance service quality and improve overall customer satisfaction.
∎ Communication with stakeholders: With travel agencies, OTAs, Airlines and GDS personnel.
∎ Interpreting IATA and ATAB regulations.
∎ Maintain all IATA accreditation documents.

Skills & Expertise:

Compensation & Other Benefits:
∎ Attractive salary will be paid.
∎ Yearly Salary Review.
∎ Performance Bonus.
∎ Health insurance coverage.
∎ Festival Bonus: Two (2).
∎ Cell phone allowance.
∎ Unlimited Tea and Coffee.
∎ Attractive salary will be paid.
∎ Yearly Salary Review.
∎ Performance Bonus.
∎ Health insurance coverage.
∎ Festival Bonus: Two (2).
∎ Cell phone allowance.
∎ Unlimited Tea and Coffee.

Employment Status: Full Time

Job Location: Dhaka (Uttara)

Read Before Apply:

• Please DO NOT APPLY if you are addicted to social media for no reasons.

• Please do NOT forward any CV if you are not confident about your communication skills in English Language.