AGM/DGM - Customer Service
Job Description
Title: AGM/DGM - Customer Service
Company Name: Rupayan Group
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
- 12 to 15 years
- The applicants should have experience in the following business area(s): Real Estate,Group of Companies,Developer
Published: 2025-07-30
Application Deadline: 2025-08-10
Education:
- Bachelor of Science (BSc) in Civil Engineering
Requirements:
- 12 to 15 years
- The applicants should have experience in the following business area(s): Real Estate,Group of Companies,Developer
Skills Required: crisis management,Customer Relation,Customer Service,Excellent communication skill,Leadership and teamwork,Sales & Marketing
Additional Requirements:
- Only Male
At least has 5 years experience in managerial role.
Responsibilities & Context:
Oversee the customer service function to promptly resolve queries, complaints, and post-sales support.
Create strategies to improve the customer experience during critical phases like project handover.
Continuously evaluate and refine operational processes to enhance efficiency and deliver exceptional client satisfaction.
Foster strong, trust-based relationships with customers, partners, and other stakeholders to support business growth.
Ensure a seamless and superior customer experience throughout the sales journey and beyond.
Address customer feedback promptly, resolve issues effectively, and oversee initiatives to enhance client satisfaction and loyalty.
Organize customer-focused programs, events, and other initiatives that strengthen relationships and promote long-term partnerships.
Monitor project timelines and ensure they meet quality standards and regulatory compliance.
Coordinate with internal teams, including Engineering, Architecture, legal & compliance, to maintain accurate documentation and uphold operational efficiency.
Job Other Benifits:
- T/A,Mobile bill,Performance bonus
- Lunch Facilities: Partially Subsidize
- Salary Review: Half Yearly
- Festival Bonus: 2
Alternative Sturday Holiday.
As per company policy.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| Jagannath University | 4.76% |
| Ahsanullah University of Science and Technology (AUST) | 3.17% |
| National University | 2.78% |
| Uttara University | 2.78% |
| Stamford University Bangladesh | 2.38% |
| International University of Business Agriculture and Technology | 2.38% |
| University of Dhaka | 2.38% |
| 2.38% | |
| University of Asia Pacific | 2.38% |
| European University of Bangladesh | 1.98% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 42.46% |
| 31-35 | 23.02% |
| 36-40 | 17.46% |
| 40+ | 15.87% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 13.10% |
| 20K-30K | 21.83% |
| 30K-40K | 11.51% |
| 40K-50K | 9.13% |
| 50K+ | 44.44% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 18.65% |
| 0.1 - 1 years | 5.16% |
| 1.1 - 3 years | 12.70% |
| 3.1 - 5 years | 11.51% |
| 5+ years | 51.98% |
