AGM/DGM - Customer Service

Job Description

Title: AGM/DGM - Customer Service

Company Name: Rupayan Group

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 12 to 15 years
• The applicants should have experience in the following business area(s): Real Estate,Group of Companies,Developer

• Bachelor of Science (BSc) in Civil Engineering

• 12 to 15 years
• The applicants should have experience in the following business area(s): Real Estate,Group of Companies,Developer

• Only Male

At least has 5 years experience in managerial role.

• Oversee the customer service function to promptly resolve queries, complaints, and post-sales support.

• Create strategies to improve the customer experience during critical phases like project handover.

• Continuously evaluate and refine operational processes to enhance efficiency and deliver exceptional client satisfaction.

• Foster strong, trust-based relationships with customers, partners, and other stakeholders to support business growth.

• Ensure a seamless and superior customer experience throughout the sales journey and beyond.

• Address customer feedback promptly, resolve issues effectively, and oversee initiatives to enhance client satisfaction and loyalty.

• Organize customer-focused programs, events, and other initiatives that strengthen relationships and promote long-term partnerships.

• Monitor project timelines and ensure they meet quality standards and regulatory compliance.

• Coordinate with internal teams, including Engineering, Architecture, legal & compliance, to maintain accurate documentation and uphold operational efficiency.

• T/A,Mobile bill,Performance bonus
• Lunch Facilities: Partially Subsidize
• Salary Review: Half Yearly
• Festival Bonus: 2

Alternative Sturday Holiday.

As per company policy.