Waiter
Job Description
Title: Waiter
Company Name: UCEP Bangladesh
Vacancy: 01
Job Location: Sylhet
Employment Status: Full-time, Contractual
Educational Requirements:
∎ Short Course in Food and Beverage Service.
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ Greets guests and presents them with the menu.
∎ Informs guests about the special items for the day and menu changes if any.
∎ Suggest food and beverages to the guest and also try to upsell.
∎ Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.
∎ Obtaining revenues, issuing receipts, accepting payments, returning the change.
∎ Performing basic cleaning tasks as needed or directed by supervisor.
∎ Filling in for absent staff as needed
∎ Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. eg: No Garlic, less spicy etc., Without egg etc.
∎ Communicate to the guest and provide assistance with their queries.
∎ Co - ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
∎ Server food and beverage to the guest as per the course of order.
∎ Observes guests and ensure their satisfaction with the food and service.
∎ Promptly respond to guest with any additional request.
∎ Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
∎ Desserts and drinks, removing courses, replenishing utensils, refilling glasses.
∎ Prepare mixed drinks for service to your customers table.
∎ Properly open and pour wine at the tableside.
∎ Adhere to grooming and appearance standards consistently.
∎ Understands and can communicate products and services available at the resort.
∎ Must have some familiarity with basic cooking skills.
∎ Assist bus persons with stocking and maintain the restaurant par stock levels and side station.
∎ Help other areas of the restaurant such as answering telephones and completing financial transactions.
∎ Print closing report and drop the cash with the front office / accounts department.
∎ Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
∎ Close the shift on the POS terminal.
Additional Requirements:
∎ Age at most 30 years
∎ Must speak, read and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.
∎ Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
∎ Two or more years of experience working in a hotel front office, clerical or sales. Previous experience working in a similar role.
∎ Speak in English and Bangla using clear and professional pronunciation
∎ Prepare and review written documents accurately and completely.
∎ Excellent customer service skills.
∎ Can work with reservation software like NICE or any other platform.
∎ Able to effectively communicate in English, in both written and oral forms.
∎ Be friendly, customer centric, smile and able to work in a team environment.
∎ Self-motivated, adaptable, team player and passion for social development works.
∎ Ability and willingness to travel.
∎ Management has the right to make exceptions based on qualifications.
Salary: Negotiable
Compensation & Other Benefits:
∎ All admissible benefits as per UCEP Bangladesh Service Rules.
Application Deadline: 20 Feb 2021
Company Information:
∎ 9 Feb 2021
∎ UCEP Bangladesh
∎ Address : Plot No 2 & 3, Mirpur-2, Dhaka - 1216
∎ Web : www.ucepbd.org
∎ Business : UCEP Bangladesh is a non-profit and non-government organization working with the motto “help to learn, skills to earn”! It serves children and youth and its programme includes second chance education, Technical Vocational Education and Training (TVET), support for job placement and advocacy for ensuring increased employability and Decent Work. UCEP Bangladesh has special focus on inclusion therefore, gives priority to the underprivileged. At present, UCEP Bangladesh works in 10 districts of the country. To learn more, please visit www.ucepbd.org.
Category: NGO/Development
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