Training Officer (Sales)

Job Description

Title: Training Officer (Sales)

Company Name: PalmPay Limited

Vacancy: 1

Age: 23 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Financial Technology (Fintech) Startup

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Financial Technology (Fintech) Startup

• Age 23 to 35 years

• Willingness to travel frequently for field training sessions

• Ability to work with cross-functional teams

• Strong adaptability and problem-solving approach

Position Name: Training Officer (Sales)

Department: Support Operation

Company Overview:

PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.

Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan, and the Philippines, PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.

Position Overview:

The Training Officer (Sales) is responsible for developing, delivering, and evaluating training programmes that enhance the knowledge, skills, and performance of employees, field agents, and retail partners. The role ensures consistent communication of company policies, product knowledge, and service standards.

Key Responsibilities:

• Conduct regular training sessions for new and existing employees, Business Partners (BPs), shop owners, field staff, and retail partners

• Design and update training materials, including presentations, manuals, and SOP guides

• Deliver product and process training (e.g., EMI, sales techniques, customer handling, POS operation)

• Assess training needs through surveys, interviews, and performance evaluations

• Monitor and evaluate training effectiveness and recommend improvements

• Maintain training records, attendance, and performance evaluation reports

• Coordinate with HR, Sales, and Operations teams to align training with business goals

• Support the rollout of new product launches, campaigns, and operational updates through training

• Provide feedback and continuous coaching to enhance employee and partner performance

• Prepare periodic training reports and share insights with management

Location: Gulshan, Dhaka

Required Educational Qualifications & Experience:

• Bachelor’s degree in business administration, marketing, or a related field

• 1–3 years of experience in sales training, sales enablement, or L&D (Fintech/FMCG preferred)

Required Skills & Competencies:

• Strong presentation and facilitation skills

• Excellent communication and interpersonal abilities

• Ability to simplify complex concepts for diverse audiences

• Good organizational and time management skills

• Proficiency in MS PowerPoint, Excel, and training tools

• Analytical mindset to evaluate training effectiveness

Additional Requirements:

• Willingness to travel frequently for field training sessions

• Ability to work with cross-functional teams

• Strong adaptability and problem-solving approach