Tickets & Reservations Executive

Job Description

Title: Tickets & Reservations Executive

Company Name: TELE TELL COMMUNICATIONS

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Airline

• Bachelor/Honors

• At least 5 years
• The applicants should have experience in the following business area(s): Airline

• Bachelor’s degree (Travel/Tourism/Business preferred).

• Minimum 5 years proven experience in airline ticketing & reservations.

• Mandatory: Hands-on experience with Sabre GDS.

• Strong understanding of airline ticketing rules, IATA regulations, and BSP processes.

• Proficiency in MS Excel and report preparation.

• Excellent communication skills in Bangla and English; strong customer service mindset.

• High attention to detail, time management, and follow-through.

• Handle flight reservations, bookings, reissuance, cancellations, and modifications.
• Issue, reissue, and endorse tickets in line with airline rules and regulations.
• Provide fare quotations, route options, and practical travel solutions to customers.
• Assist customers with visa requirements and other travel-related services when necessary.
• Respond to customer inquiries via phone, email, and in-person visits.
• Coordinate with airlines and the Sabre GDS for booking and ticketing processes.
• Ensure accurate record-keeping of reservations and sales reports.
• Monitor pending bookings and follow up with clients to confirm and secure reservations.
• Maintain and update the IATA portal to ensure accurate ticketing authority, BSP link, and compliance.
• Monitor IATA portal activities including sales reports, remittances, and settlements.
• Prepare and generate IATA BSP billing reports accurately and on time.
• Create and deliver presentations when required.
• Maintain and update Excel records for IATA BSP billing and settlements.
• Manage and maintain physical and digital files in an organized and secure manner.

• Competitive salary and benefits.

• Growth opportunities within a reputed telecom & aviation group.

• Exposure to end-to-end ticketing, IATA/BSP operations, and client handling.

• Supportive and collaborative work environment.