Telemarketing - Customer Support Executive

Job Description

Title: Telemarketing - Customer Support Executive

Company Name: Glossy glow

Vacancy: 5

Age: 16 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Telecommunication, Advertising Agency, Software Company, Cosmetics/Toiletries/Personal Care, Call Center, E-commerce, E-commerce Startup
• Freshers are also encouraged to apply.

• Higher Secondary
• Bachelor/Honors

• HSC, Bachelor's Degree, or equivalent qualification.

• Candidates from Business Administration, Marketing, Management, or related disciplines will be preferred.

• At least 2 years
• The applicants should have experience in the following business area(s): Telecommunication, Advertising Agency, Software Company, Cosmetics/Toiletries/Personal Care, Call Center, E-commerce, E-commerce Startup
• Freshers are also encouraged to apply.

• Age 16 to 35 years

• Minimum 2 years of experience in Telemarketing, Telesales, Customer Service, Call Center, Customer Support, or Sales.

• Experience in E-commerce, Beauty, Fashion, Lifestyle, FMCG, or Consumer Brands will be highly preferred.

• Fresh graduates with excellent communication and sales potential are encouraged to apply.

Job Context

Glossy Glow is a rapidly growing beauty, skincare, cosmetics, and personal care e-commerce brand in Bangladesh. We are seeking enthusiastic, customer-focused, and target-driven Telemarketing Executives to strengthen our sales and customer engagement team.

Key Responsibilities

• Contact prospective and existing customers via phone calls, WhatsApp, Messenger, and other communication channels.

• Follow up on website inquiries, social media leads, and customer requests.

• Confirm customer orders and ensure accurate order processing.

• Recover abandoned carts and convert potential customers into buyers.

• Upsell and cross-sell products to maximize revenue opportunities.

• Build and maintain long-term customer relationships.

• Handle customer concerns, complaints, and product-related inquiries professionally.

• Coordinate with Sales, Customer Support, Warehouse, and Delivery teams to ensure smooth customer service.

• Maintain accurate customer records and update CRM systems.

• Performance bonus,Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2