Technology Support Officer, SC8

Job Description

Title: Technology Support Officer, SC8

Company Name: United Nations World Food Programme (WFP)

Vacancy: 1

Job Location: Cox's Bazar

Employment Status: Contractual

Educational Requirements:
∎ Master's degree in computer science, Information Systems, software engineering or any other related field

Experience Requirements:
∎ At least 8 year(s)

Job Responsibilities:
∎ Focus on delivering value for business partners and clients using select digital solutions
∎ Support business owners and product owners to ensure each solution meets a specific need
∎ Engage with business partners to find opportunities for improvements in processes and digital solutions
∎ Support the implementation of cooperate solutions and non-cooperate ones
∎ Support analysing build vs buying a solution when a business need arises
∎ Provide early life support for newly implemented solutions including but not limited to the field
∎ Act as the 2nd line of support for technical issues in digital tools/solutions used by programme and operations
∎ Consult with peers and management on the newest technology and its implications to programme and operational activities
∎ Train end users on delivered tools to ensure knowledge handover to relevant business teams
∎ Prepare project documentation such as user guides and flowchart
∎ Liaise with the product management and service support teams to ensure service support levels are maintained
∎ Evaluate, test, and recommend new opportunities for enhancing digital solutions in CO
∎ Demonstrated progress on delivery of corporate solutions with tracking of activities as per CO digital roadmap
∎ Product artifacts like training guides, and related data tools as required
∎ Data visualization and reports.

Additional Requirements:
∎ 8 years with minimum 3 years of relevant progressive work experience, including experience in:
∎ Analysis and re-design of business processes or applications;
∎ Working with teams and team processes;
∎ Implementation of IT systems or data solutions preferably in the humanitarian sector.

Salary: Tk. 207253 (Monthly)

Job Source: Online Job Posting.

Application Deadline: 27 Jul 2021

Company Information:
∎ 15 Jul 2021
∎ United Nations World Food Programme (WFP)

Category: NGO/Development

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