Job Description
Title: Technical Support Staff
Company Name: Grameen Telecom Trust
Vacancy: 02
Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
∎ At least 1 year
Published: 20 Feb 2025
Education:
∎ Bachelor degree in any discipline in Computer Science
∎ Bachelor in Computer Science, Information Technology, or a related field.
∎ Bachelor in Computer Science, Information Technology, or a related field.
Requirements:
Additional Requirements:
∎ Experience in technical support, IT support, or software maintenance, preferably in a healthcare or pharmacy-related environment.
∎ Strong understanding of pharmacy management systems and software, with the ability to troubleshoot and resolve technical issues.
∎ Familiarity with database management, system integration, and data backup procedures.
∎ Basic knowledge of software programming or scripting (e.g., SQL, Python) is a plus.
∎ Strong problem-solving skills and the ability to work under pressure.
∎ Excellent communication skills, with the ability to explain technical concepts to non-technical users.
∎ Knowledge of the pharmaceutical industry and local healthcare regulations in Bangladesh is a plus.
∎ Experience in technical support, IT support, or software maintenance, preferably in a healthcare or pharmacy-related environment.
∎ Strong understanding of pharmacy management systems and software, with the ability to troubleshoot and resolve technical issues.
∎ Familiarity with database management, system integration, and data backup procedures.
∎ Basic knowledge of software programming or scripting (e.g., SQL, Python) is a plus.
∎ Strong problem-solving skills and the ability to work under pressure.
∎ Excellent communication skills, with the ability to explain technical concepts to non-technical users.
∎ Knowledge of the pharmaceutical industry and local healthcare regulations in Bangladesh is a plus.
Responsibilities & Context:
∎ Provide day-to-day technical support for the pharmacy management software, addressing any software-related issues or malfunctions.
∎ Monitor and ensure the proper functioning of the pharmacy management system, including software updates and patches.
∎ Troubleshoot and resolve issues related to system functionality, user access, and integrations with other platforms.
∎ Perform regular backups and ensure data security within the pharmacy management software.
∎ Work closely with internal teams to identify and resolve software-related challenges that may impact pharmacy operations.
∎ Assist pharmacy staff and users in understanding and navigating the software, providing guidance and training as needed.
∎ Create and maintain user manuals and support documentation for pharmacy staff to easily access software-related solutions.
∎ Coordinate with the pharmacy team to collect feedback on software functionality and report suggestions or areas for improvement to the technical team.
∎ Respond to and resolve technical issues related to the pharmacy management software in a timely and effective manner.
∎ Work closely with the IT department and software vendors to escalate and resolve more complex technical issues.
∎ Perform root cause analysis to prevent reoccurrence of technical problems.
∎ Collaborate with the IT and development teams to implement improvements and updates to the software system.
∎ Prepare periodic reports on system performance, user satisfaction, and technical issues for management review.
∎ Assist in software testing before major updates or system integrations to ensure minimal disruptions to pharmacy operations.
∎ Software Support & Maintenance:
∎ Provide day-to-day technical support for the pharmacy management software, addressing any software-related issues or malfunctions.
∎ Monitor and ensure the proper functioning of the pharmacy management system, including software updates and patches.
∎ Troubleshoot and resolve issues related to system functionality, user access, and integrations with other platforms.
∎ Perform regular backups and ensure data security within the pharmacy management software.
∎ Work closely with internal teams to identify and resolve software-related challenges that may impact pharmacy operations.
∎ User Assistance & Training:
∎ Assist pharmacy staff and users in understanding and navigating the software, providing guidance and training as needed.
∎ Create and maintain user manuals and support documentation for pharmacy staff to easily access software-related solutions.
∎ Coordinate with the pharmacy team to collect feedback on software functionality and report suggestions or areas for improvement to the technical team.
∎ System Troubleshooting & Issue Resolution:
∎ Respond to and resolve technical issues related to the pharmacy management software in a timely and effective manner.
∎ Work closely with the IT department and software vendors to escalate and resolve more complex technical issues.
∎ Perform root cause analysis to prevent reoccurrence of technical problems.
∎ Collaboration & Reporting:
∎ Collaborate with the IT and development teams to implement improvements and updates to the software system.
∎ Prepare periodic reports on system performance, user satisfaction, and technical issues for management review.
∎ Assist in software testing before major updates or system integrations to ensure minimal disruptions to pharmacy operations.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ Grameen Telecom Trust
∎ Telecom Bhaban (Level 10 & 11), 53/1 Box nagar, Zoo Road, Mirpur, Dhaka 1216.
∎ Social Business
Address::
∎ Telecom Bhaban (Level 10 & 11), 53/1 Box nagar, Zoo Road, Mirpur, Dhaka 1216.
∎ Social Business
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 Feb 2025
Category: IT/Telecommunication
