Executive/Sr. Executive - System Operations (Yamaha Service)

Job Description

Title: Executive/Sr. Executive - System Operations (Yamaha Service)

Company Name: Advanced Chemical Industries PLC (ACI)

Vacancy: 1

Age: 24 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Wholesale, Food (Packaged)/Beverage, Agro based firms (incl. Agro Processing/Seed/GM), Electronic Equipment/Home Appliances, Group of Companies, Chemical Industries, Automobile, Paint, Toiletries

• Bachelor of Science (BSc) in Computer Science & Engineering
• Bachelor of Science (BSc) in Electrical & Electronic Engineering
• Bachelor of Science (BSc) in Information Technology

• 2 to 3 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Wholesale, Food (Packaged)/Beverage, Agro based firms (incl. Agro Processing/Seed/GM), Electronic Equipment/Home Appliances, Group of Companies, Chemical Industries, Automobile, Paint, Toiletries

• Age 24 to 35 years

ACI Motors Limited is looking for an Executive/Sr. Executive – System Operations (Yamaha Service) with a strong understanding of software management. The role will be responsible for ensuring smooth system operations, delivering timely technical support, and effectively managing Yamaha’s digital service platforms.

Key Responsibilities:

• Continuously monitor all service-related digital tools in coordination with the MIS and IT teams, and proactively plan initiatives to enhance system capacity, stability, and overall performance.

• Manage app features, upgrades, UAT, release follow-ups, bug tracking, and drive user adoption across dealers and customers.

• Identify new digital improvement opportunities, prepare requirements (user stories/flows), and maintain the service digital roadmap with proper timelines and priorities.

• Track DMS service module performance, ensure data accuracy, resolve user issues, and coordinate troubleshooting with MIS/IT teams and software vendors.

• Monitor CSI, complaints, and feedback channels; analyze trends and root causes; and ensure timely resolution and closure with dealers and internal teams.

• Build and maintain dashboards and reports (weekly/monthly) for dealer service performance, KPI tracking, and management insights.

• Visit markets/territories frequently to ensure customer satisfaction and the achievement of business objectives.