Technical Support Desk Executive
Job Description
Title: Technical Support Desk Executive
Company Name: Chittagong Online Limited
Vacancy: 4
Age: At least 20 years
Job Location: Chattogram (Chattogram Sadar)
Salary: Tk. 12000 - 12500 (Monthly)
Experience:
- At most 2 years
- The applicants should have experience in the following business area(s): ISP, Call Center
Published: 2025-10-30
Application Deadline: 2025-11-07
Education:
- Bachelor/Honors
- Diploma
Requirements:
- At most 2 years
- The applicants should have experience in the following business area(s): ISP, Call Center
Skills Required:
Additional Requirements:
- Age At least 20 years
- Only Female
Responsibilities & Context:
COLBD is looking for fresh graduates for the position of ‘Technical Support Desk Executive’ (aka. ‘Executive, Technical Support Desk’) to ensure its services and support to customers by communication over phone, messenger and email.
Responsibilities including but not limited to the following:
Providing quick Technical and Service related Support and Feedback over phone to Customers, ‘exactly the same way you would want as a customer’.
Receiving, registering and tracking Customer complaints/requests over phone calls, emails and other channels (e.g. messenger or through other persons).
Forwarding and escalating these issues to appropriate persons/ divisions/ departments and following up actions.
Recording details of actions taken for future analysis.
Visits to customer premises or other sites is NOT required.
Working with Network Infrastructure hardware/equipment like router or switch etc. may be required.
Job Other Benifits:
- Mobile bill
Employment Status: Contractual
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 10.58% |
| Port City International University | 6.73% |
| International Islamic University, Chittagong | 4.81% |
| University of Chittagong | 2.88% |
| Premier University, Chittagong | 2.88% |
| Chattogram Mohila Polytechnic Institute | 2.88% |
| East Delta University, Chittagong | 2.88% |
| East Delta University | 1.92% |
| Chattogram Polytechnic Institute | 1.92% |
| Government city College | 1.92% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 79.81% |
| 31-35 | 16.35% |
| 36-40 | 2.88% |
| 40+ | 0.96% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 98.08% |
| 20K-30K | 0.96% |
| 30K-40K | 0.96% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 50.96% |
| 0.1 - 1 years | 19.23% |
| 1.1 - 3 years | 20.19% |
| 3.1 - 5 years | 4.81% |
| 5+ years | 4.81% |
