Job Description
Title: Technical Support Desk Executive
Company Name: Chittagong Online Limited
Vacancy: 3
Age: 21 to 26 years
Location: Chattogram (Chattogram Sadar)
Salary: Tk. 12000 - 12500 (Monthly)
Published: 2 Jun 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 21 to 26 years
Responsibilities & Context:
∎ Providing quick Technical and Service related Support and Feedback over phone to Customers, ‘exactly the same way you would want as a customer’.
∎ Receiving, registering and tracking Customer complaints/requests over phone calls, emails and other channels (e.g. messenger or through other persons).
∎ Forwarding and escalating these issues to appropriate persons/ divisions/ departments and following up actions.
∎ Recording details of actions taken for future analysis.
∎ Visits to customer premises or other sites is NOT required.
∎ Working with Network Infrastructure hardware/equipment like router or switch etc. may be required.
∎ COLBD is looking for fresh graduates for the position of ‘Technical Support Desk Executive’ (aka. ‘Executive, Technical Support Desk’) to ensure its services and support to customers by communication over phone, messenger and email.
∎ Responsibilities including but not limited to the following:
∎ Providing quick Technical and Service related Support and Feedback over phone to Customers, ‘exactly the same way you would want as a customer’.
∎ Receiving, registering and tracking Customer complaints/requests over phone calls, emails and other channels (e.g. messenger or through other persons).
∎ Forwarding and escalating these issues to appropriate persons/ divisions/ departments and following up actions.
∎ Recording details of actions taken for future analysis.
∎ Visits to customer premises or other sites is NOT required.
∎ Working with Network Infrastructure hardware/equipment like router or switch etc. may be required.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill
Workplace:
∎ Work at office
Employment Status: Contractual
Gender:
∎ Only Female
Job Location: Chattogram (Chattogram Sadar)
Company Information:
∎ Chittagong Online Limited
∎ IIUC Tower (14th Floor), 1700/A, Plot 9, Sheikh Mujib Road, Agrabad C/A, Chittagong- 4100, Bangladesh
∎ https://www.colbd.com
∎ Internet Service Provider.
Address::
∎ IIUC Tower (14th Floor), 1700/A, Plot 9, Sheikh Mujib Road, Agrabad C/A, Chittagong- 4100, Bangladesh
∎ https://www.colbd.com
∎ Internet Service Provider.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 2 Jul 2025
Category: IT/Telecommunication
