Job Description
Title: Technical Operations Associate
Company Name: Medtronic LABS
Vacancy: 001
Location: Rangpur
Salary: Negotiable
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):NGO, Healthcare/Lifestyle product, Healthcare Startup
Published: 12 Jan 2025
Education:
∎ Bachelor/Honors
∎ Bachelor’s Degree in any discipline is acceptable; a background in science or technology is preferred.
Requirements:
Additional Requirements:
∎ 2+ years of demonstrated experience in a Technical Support role
∎ Entrepreneurial & Growth mindset: To succeed, a candidate must be self-driven, willing to perform all levels of tasks, and co-own the learnings as well as the successes with the whole team, through their actions and behavior.
∎ Agile and ability to multi-task and manage several projects simultaneously while appropriately prioritizing.
∎ Ability to communicate effectively to achieve business objectives.
∎ Proven experience in client-facing roles.
∎ Demonstration of excellent judgment and decision making
∎ Demonstrated ability to manage to tight deadlines, along with flexibility to changing priorities
∎ Ability to work individually, with or without supervision, and as part of teams, collaboratively Nice to Have
∎ Experience in field level technical support.
∎ Health tech platform experience.
∎ Knowledge of software development lifecycle.
∎ Understanding of health indicators and reporting mechanisms.
∎ The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
∎ While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.
∎ Physical Job Requirements
Responsibilities & Context:
∎ Support onboarding, user training, and technical assistance for operational sites.
∎ Coordinate Level 2 technical support, troubleshooting, and provide platform training.
∎ Maintain documentation of troubleshooting processes, FAQs, and technical procedures.
∎ Create user manuals, knowledge base articles, and training materials.
∎ Track and monitor issues, escalating unresolved ones when necessary.
∎ Ensure the Technical Support SOP is followed at each level and identify the gaps and take initiative steps to mitigate those.
∎ Gather requirements and user feedback to improve solutions.
∎ Test new software versions to ensure functionality before release.
∎ Conduct system audits at facilities to ensure the system is functioning appropriately.
∎ Define requirements for customer reports like dashboards and government-level reporting.
∎ About Medtronic LABS
∎ Medtronic LABS is a non-profit health systems innovator. We design and implement tech-powered healthcare delivery models that strengthen and extend health systems into local communities, delivering sustainable outcomes for underserved patients worldwide.
∎ Medtronic Labs has presence in Kenya, Ghana, Sierra Leone, Rwanda, Tanzania, India, Bhutan, Bangladesh, and the USA. The team imbibes a culture of openness and entrepreneurship, with significant opportunities of growth for high performing and self-driven individuals.
∎ Overall purpose of the Role
∎ We are looking for a Technical Operations Associate that has expertise working directly with customers to manage implementations, provide platform training and troubleshoot technical support requests from application end-users. The Technical Operations Associate will serve as the first point of contact for the technical assistance from the Medtronic Labs side. This role will ensure prompt resolution of technical issues and delivering excellent service. This person will serve as the liaison in gathering requirements, collecting feedback, training, reporting, and escalating complex problems to the appropriate teams when necessary. The ideal candidate will possess a strong problem-solving mindset, excellent communication skills, and a passion for technology.
∎ Key Duties and Responsibilities
∎ Location : Rangpur, Bangladesh
∎ Travel : 50% (some travel to the respective operations regions)
∎ Contract Type : One (1) year fixed term contract (potential for renewal subject to performance and funding availability)
Skills & Expertise:
Compensation & Other Benefits:
∎ Insurance, Performance bonus
∎ Festival Bonus: 2
Workplace:
∎ Work from home
Employment Status: Full Time
Job Location: Rangpur
Read Before Apply: It is the policy of Medtronic LABS PBC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law. In addition, Medtronic LABS PBC will provide reasonable accommodations for qualified individuals with disabilities. This employer utilizes various means of screening applicants and assessing background, to confirm the identity and employment authorization of all newly hired employees in alignment with General Data Protection Regulation (GDPR) guidelines and all applicable, federal, state, and local laws. The above statements are intended to describe the general nature and level of work being performed by the employee assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the employee assigned to this position.
IMPORTANT-FRAUDULENT JOB OFFERS
Medtronic LABS will never ask for any fee at any stage of the recruitment process
All official communication will be sent via official email addresses ending with @medtroniclabs.org and not email address that use domains such as yahoo.com, hotmail.com, gmail.com etc.
Medtronic LABS will not be held liable or responsible for any claims, losses, damages, or expenses resulting from the fraudsters. Please report any unauthorized, suspicious, or fraudulent offers or interview requests to [email protected]
Apply URL::
Apply Procedure:
Company Information:
∎ Medtronic LABS
∎ Parkway
∎ www.medtroniclabs.org
∎ Medtronic LABS is a non-profit health systems innovator. We design and implement tech-powered healthcare delivery models that strengthen and extend health systems into local communities, delivering sustainable outcomes for underserved patients worldwide.
Address::
∎ Parkway
∎ www.medtroniclabs.org
∎ Medtronic LABS is a non-profit health systems innovator. We design and implement tech-powered healthcare delivery models that strengthen and extend health systems into local communities, delivering sustainable outcomes for underserved patients worldwide.
Application Deadline: 25 Jan 2025
Category: NGO/Development
