Team Leader - Telesales

Job Description

Title: Team Leader - Telesales

Company Name: Navigator Tourism

Vacancy: 1

Age: Na

Job Location: Dhaka (GULSHAN 2)

Salary: Tk. 30000 (Monthly)

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Travel Agent, Tour Operator, Immigration/Visa Processing, Artificial Intelligence (AI) Startup, Business-to-Business (B2B) Software and Services Startup

• Bachelor of Business Administration (BBA) in Marketing
• Master of Business Administration (MBA) in Marketing
• Bachelor/Honors

• BBA / MBA in Marketing, Business, or related field.

• 2 to 3 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Travel Agent, Tour Operator, Immigration/Visa Processing, Artificial Intelligence (AI) Startup, Business-to-Business (B2B) Software and Services Startup

• Experience: Minimum 2–3 years of telesales/call center experience, with at least 1 year in a supervisory or team leader role.

• Language Skills: Strong communication in both English & Bengali.

• Tech Proficiency: Good knowledge of MS Office, Excel, and CRM tools.

• Strong leadership and motivational skills.

• Ability to manage and resolve team conflicts effectively.

• Excellent problem-solving, decision-making, and reporting skills.

• Ability to work under pressure and deliver consistent results.

Company Description

Navigator Tourism is a full-service travel management company offering unique and memorable travel experiences at affordable prices. Recognized as one of the leading B2B travel agencies, we deliver exceptional travel services to both individuals and businesses. With strong industry expertise, Navigator Tourism ensures customer satisfaction by offering complete travel solutions with global reach.

Employment Type: Full-Time | On-Site

Timing: 9:30 AM – 6:30 PM

Key Responsibilities

• Lead, supervise, and motivate a telesales team of 4+ executives to achieve daily, weekly, and monthly sales targets.

• Monitor individual performance, provide coaching, and conduct regular feedback sessions.

• Develop telesales scripts, strategies, and pitches to improve conversion rates.

• Ensure professional handling of customer inquiries and complaints to maintain customer satisfaction.

• Prepare and analyse sales reports, call logs, and conversion statistics.

• Coordinate with management to design sales campaigns and promotional activities.

• Conduct training sessions to upskill team members on products, destinations, and customer handling.

• Foster a positive team culture that encourages collaboration, accountability, and high performance.

• Salary: BDT 30,000 - based on experience & qualifications.

• 2 festival bonuses per year.

• Mobile allowance.

• Career growth opportunities in a rapidly growing company.

• Training & leadership development support.