Team Leader (Senior Executive) - Call Center

Job Description

Title: Team Leader (Senior Executive) - Call Center

Company Name: Unimass Holdings Ltd

Vacancy: 1

Age: 25 to 30 years

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Real Estate, Developer

• Bachelor/Honors

• Educational Qualification can be relaxed for experienced and capable individuals.

• 3 to 5 years
• The applicants should have experience in the following business area(s): Real Estate, Developer

• Age 25 to 30 years
• Only Female

Experience Requirements

• 3 to 5 year(s) experience in Real Estate Sector.

Additional Requirements

• Strong leadership and team management skills.

• Flawless in conversations.

• Punctuality and commitment to work.

• Proficient in using call center software and Microsoft Office.

Job Context: We are seeking a dynamic, customer-focused and sales oriented individual to join our team as a Team Leader- Telemarketing (Call Center). As the first point of contact for our esteemed customers, you have to contribute significantly to lead generation, customer satisfaction and overall business success.

Job Responsibilities

• Supervise daily operations and ensure Key Performance Indicator (KPI) to meet team targets.

• Conduct regular training sessions to enhance team skills and knowledge.

• Making outbound calls to potential customers to provide information about available properties and promotions.

• Assisting the sales team by providing them with qualified leads and relevant customer information.

• Updating customer records and maintaining an accurate database of all interactions.

• As Per Company Policy