Team Leader- Call Center

Job Description

Title: Team Leader- Call Center

Company Name: SQUIRRELS CALLING SERVICE PRIVATE LIMITED

Vacancy: 10

Job Location: Dhaka (Gulshan)

Employment Status: Full-time

Educational Requirements:
∎ HSC, Bachelor degree in any discipline, Masters degree in any discipline
∎ Skills Required: Call Center, call center supervisory management, Hindi and English, Outbound calls, Team Leadership

Experience Requirements:
∎ 1 to 5 year(s)
∎ The applicants should have experience in the following area(s): BPO, BPO Industries, Call Center, Call Centre Supervision Management
∎ The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

Job Context:
∎ Creating an inspiring team environment with an open communication Culture in call centre.
∎ Responsible for Setting clear team goals (Outgoing calls) and day to day operation.
∎ Manage the Rotational leaves in his/her team according to that performance (Business reminders) is not hampered.
∎ Responsible for team performance (Customer service/Tele-sales) and parameters set by management.
∎ Responsible for Escalation management in his/her team.
∎ Responsible for attendance management and manpower management according to attendance parameters.
∎ Responsible for call quality maintaining in his/her team.
∎ Delegating tasks and set deadlines(Tele-sales targets, Call targets) for his/her internal team
∎ Responsible for discovering training needs and coaching of his/her team.
∎ Recognize high performance and reward accomplishments

Job Responsibilities:
∎ Creating an inspiring team environment with an open communication Culture in call centre.
∎ Responsible for Setting clear team goals (Outgoing calls) and day to day operation.
∎ Manage the Rotational leaves in his/her team according to that performance (Business reminders) is not hampered.
∎ Responsible for team performance (Customer service/Tele-sales) and parameters set by management.
∎ Responsible for Escalation management in his/her team.
∎ Responsible for attendance management and manpower management according to attendance parameters.
∎ Responsible for call quality maintaining in his/her team.
∎ Delegating tasks and set deadlines(Tele-sales targets, Call targets) for his/her internal team
∎ Responsible for discovering training needs and coaching of his/her team.
∎ Recognize high performance and reward accomplishments

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Ability to understand Hindi and English language
∎ team leadership
∎ team leader experience in call center/BPO ( preferable)
∎ Person with disability are encouraged to apply

Salary:
∎ Negotiable
∎ weekly Performance Bonus ( Based on performance) Monthly Performance Bonus ( Based on performance)

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 24 May 2021

Company Information:
∎ 25 Apr 2021
∎ SQUIRRELS CALLING SERVICE PRIVATE LIMITED
∎ Address : Plot no, 11 Rd No 113/A, Dhaka 1212
∎ Business : Call Center

Category: Customer Support/Call Centre

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