Manager (Call Center )

Job Description

Title: Manager (Call Center )


Vacancy: 5

Job Location: Dhaka (Gulshan)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline, Masters degree in any discipline
∎ Skills Required: Call Center, Call Centre Supervision/ Management, Customer Care, Leadership, Outbound calls, telesales

Experience Requirements:
∎ 2 to 6 year(s)
∎ The applicants should have experience in the following area(s): BPO Industries, Business Process Outsourcing, Call Center, Customer Care, Outbound calls, telesales
∎ The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

Job Context:
∎ A minimum of 2-7 years` proven experience in customer service
∎ Should be customer focused.
∎ Outstanding proficiency in English and HINDI spoken & writing.
∎ Good understanding of management practices and techniques.
∎ Excellent leadership and interpersonal skills
∎ Good Presentation & Data analytics skills

Job Responsibilities:
∎ Supervise the customer care team, prepare schedule, assign tasks to the team members.
∎ Ensure the best quality support by assessing work (chat, call and their ticket investigation) of the team members on a daily basis.
∎ Respond to customer service issues in a timely manner. In addition, he/she needs to ensure escalation, communication, and constant follow up with all relevant internal and external departments, including but not limited to customers, and provide feedback related to products' updates and services
∎ Collect data, analyze, and report to leadership.
∎ Mentor the team members, organize and support the continuous development of skills to train the new recruits in line with organizational culture and integral workflow.
∎ Initiate & lead new projects to improve the processes to provide better customer support.
∎ Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
∎ Maintain accurate records and document all customer service activities and discussions.
∎ Stay informed on the latest industry techniques and methods.
∎ Work closely with other departments as needed.

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Should be Fluent in ENGLISH and HINDI language.
∎ Should be experience in leadership Management, Manager in call center , Outbound call BPO

∎ Negotiable
∎ weekly Performance Bonus ( Based on Performance) Monthly Performance Bonus ( Based on Performance)

Job Source: Online Job Posting.

Application Deadline: 24 May 2021

Company Information:
∎ 25 Apr 2021
∎ Address : Plot no, 11 Rd No 113/A, Dhaka 1212
∎ Business : Call Center

Category: Customer Support/Call Centre